Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GERMAINE FERGUSON

Toronto,Ontario

Summary

Professional security guard with over 4 years of experience working in various settings including hotels, bars, and commercial premises. Skilled in conducting thorough investigations and writing comprehensive incident reports. Capable of restraining hostile and abusive persons and escorting personnel and visitors safely. Highly experienced in monitoring and authorizing entrance of vehicles and people to maintain secure premises.


Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.


Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Concierge/Security/Enforcer

Knights On Guard
02.2022 - 06.2023
  • Wrote comprehensive incident reports and conducted thorough investigations
  • Confronted and restrained hostile and abusive persons in a manner necessary to reduce the risk of personal injury to staff and visitors
  • Provided personal escorts to personnel and visitors upon request
  • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
  • Monitored and authorized entrance of vehicles or people to keep the property secure
  • Patrolled premises regularly to maintain order and establish a security presence
  • Maintained and securely retained a series of keys, controlling access to locked areas
  • Escorted and observed guests and employees, maximizing safety and protection
  • Checked surveillance cameras to identify disruptions or unlawful acts
  • Secured exits and entrances at the end of operations, controlling access to the building
  • Called to take messages, answer questions, and provide information during non- business hours and when the switchboard is closed
  • Authorized and monitored the entrance and departure of employees and visitors to guard against theft and maintain security of premises
  • Locked doors and gates of entrances and exits to secure buildings
  • Called police and fire departments in cases of emergency, such as fire and the presence of unauthorized persons
  • Answered various alarms to investigate disturbances
  • Wrote reports of daily irregularities to describe and document property damage and the presence of unauthorized individuals
  • Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary
  • Dispersed homeless, vagrant, or loitering persons from the property.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Private Security Guard

Bouncer Bar Security, Lion Guard Security
10.2021 - Current
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Hotel Security Guard

Hilton Hotel Corporation
03.2020 - 10.2020
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
  • Provided friendly and professional assistance to employees, visitors, and customers
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols
  • Warned violators of rule infractions and escorted unauthorized persons off-premises
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Guard

Paragon Security
04.2017 - 01.2019
  • Provided friendly and professional assistance to employees, visitors, and customers
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
  • Warned violators of rule infractions and escorted unauthorized persons off-premises
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Guarded restricted areas to prevent unauthorized entry
  • Patrolled and secured industrial and commercial premises to prevent intrusion
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing
  • Investigated alarms and disturbances to maintain safety
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
  • Warned persons of rule infractions or violations and evicted violators from premises
  • Inspected parking lots to verify parking permits and ticketed or towed all unauthorized vehicles
  • Monitored premises and recorded all activity in a daily officer report
  • Verified the integrity and accuracy of photo IDs, tickets, and passports prior to authorizing passage.

Education

Degree - Computer Science

University of Toronto, Some College

High School Diploma - undefined

Central Technical School

Skills

  • Emergency Situations
  • CCTV Surveillance
  • Access Control Systems
  • Strong Verbal and Written Communication
  • Conflict Resolution
  • Management Interaction
  • Reporting Capabilities
  • Complex Problem-Solving
  • Crime Prevention Methods
  • Report Writing
  • Time Management
  • Physical Combat
  • Security Guard License

Accomplishments

  • CERTIFICATIONS:
  • Security License
  • Standard First Aid & CPR/AED Level C
  • Emergency First Aid & CPR/AED Level C
  • SmartServe
  • ADDITIONAL SKILLS:
  • Premises surveillance
  • Patrolling
  • Interior and exterior patrol
  • First aid and CPR certified
  • Microsoft Office proficient
  • Fluent in English
  • Physically Fit

Timeline

Concierge/Security/Enforcer

Knights On Guard
02.2022 - 06.2023

Private Security Guard

Bouncer Bar Security, Lion Guard Security
10.2021 - Current

Hotel Security Guard

Hilton Hotel Corporation
03.2020 - 10.2020

Security Guard

Paragon Security
04.2017 - 01.2019

Degree - Computer Science

University of Toronto, Some College

High School Diploma - undefined

Central Technical School

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GERMAINE FERGUSON