GERARDO DUENAZ
Baldwin Park
Summary
Hardworking Caterpillar Technician with 24 years of experience in field and 3 years experience as a Service Manager. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
27
27
years of professional experience
Work History
Service Manager
Quinn Company
10.2022 - Current
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed and implemented training programs for staff to improve service delivery standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated with cross-functional teams to ensure alignment on service strategies and initiatives.
- Established strong relationships with clients, fostering loyalty through exceptional service experiences.
- Resolved customer complaints in professional and timely manner.
LEAD MASTER TECHNICIAN
QUINN COMPANY
09.2019 - 10.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with Tier 4 Final systems and components using OEM-specific code reader.
Master Technician
Quinn Company
08.2014 - 09.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with Tier 4 final systems.
Advanced Technician
QUINN COMPANY
09.2004 - 07.2014
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Completed job reports and logs immediately following service calls.
Lube Technician
Quinn Company
09.1998 - 08.2004
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Kept shop areas neat, clean and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Education
GED -
CONALEP GUADALAJARA III
GUADALAJARA, MEX07.1997
Leadership
Flagship Program
City Of Industry, CA07-2024
Skills
- Relaying Complex Information
- Engine Tuning and Analysis
- Work Planning and Prioritization
- Emissions Controls
- Troubleshooting and Diagnosing
- Customer Service
- Preventive Maintenance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Manager
Quinn Company
10.2022 - Current
LEAD MASTER TECHNICIAN
QUINN COMPANY
09.2019 - 10.2022
Master Technician
Quinn Company
08.2014 - 09.2019
Advanced Technician
QUINN COMPANY
09.2004 - 07.2014
Lube Technician
Quinn Company
09.1998 - 08.2004
GED -
CONALEP GUADALAJARA III
Leadership
Flagship Program