Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Training
References
Languages
Timeline
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Sonny Jason Apacible

Sonny Jason Apacible

Calgary,AB

Summary

Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities at a forward-thinking company

Overview

16
16
years of professional experience
1
1
Certification

Work History

1st Line Service Desk Analyst

ATOS
10.2022 - Current
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Optimized core processes to improve performance and operational agility.
  • Enhanced interfaces to promote better functionality for users.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Devised and implemented processes and procedures to streamline operations.

Customer Service Advisor

118118 Money
06.2016 - 10.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Directory Service Assistant

118118 Directory Services
06.2008 - 06.2016
  • Offered products, answered questions and helped customers find items.
  • Assisted customers with their daily directory needs.

Education

Bachelor of Science in Business Administration major in Management -

Adamson University, Manila

Bachelor of Science in Business Administration major in Management -

Adamson University, Manila

Skills

  • Information Gathering
  • Regulatory Compliance
  • Documentation And Reporting
  • Process enhancement
  • Analytical Thinking
  • Issue Identification
  • Budget Development
  • Relaying Complex Information
  • Deadline Adherence
  • Data Integrity Assurance
  • Team Collaboration and Leadership
  • Evidence-Based Decision Making

Certification

I hereby certify that the above information is true and correct as to the best of my ability and knowledge.

Personal Information

  • Date of Birth: 10/02/87
  • Marital Status: Single

Awards

  • Employee of the Month for September of the year 2009 and April of the year 2010
  • Perfect attendance awardee for the year 2010, 2011 and 2016

Training

03/01/08 - 05/31/08, On-the-job;Landbank of the Philippines, M.H. del Pilar J. Quintos St. Manila

References

References are available upon request

Languages

English
Professional Working
Filipino
Native or Bilingual

Timeline

1st Line Service Desk Analyst

ATOS
10.2022 - Current

Customer Service Advisor

118118 Money
06.2016 - 10.2022

Directory Service Assistant

118118 Directory Services
06.2008 - 06.2016

Bachelor of Science in Business Administration major in Management -

Adamson University, Manila

Bachelor of Science in Business Administration major in Management -

Adamson University, Manila

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Sonny Jason Apacible