Geraldo Junior Viana Martins
Brampton,ON
Summary
Dynamic manager with a proven track record at JR Renovations, enhancing team productivity through strategic planning and effective task delegation. Leveraged strong leadership and complex problem-solving skills to elevate customer satisfaction and foster an inclusive work environment, driving operational excellence and achieving timely project completions.
Overview
8
8
years of professional experience
Work History
Manager
JR Renovations
09.2023 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Supervisor
Classic Tile And Flooring
02.2017 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Ilac School of Languages
Toronto, ONSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Project planning
- Cross-functional teamwork
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
JR Renovations
09.2023 - 03.2025
Supervisor
Classic Tile And Flooring
02.2017 - 08.2022
Ilac School of Languages
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