Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geovanni Campos

Technical Specialist
Hayward

Summary

Skilled in deploying and maintaining complex systems, with a strong background in analytical and problem-solving abilities. Collaborate effectively with cross-functional teams, fostering trust and flexibility. Proficient in troubleshooting, system optimization, and providing technical support. Consistently deliver results, dedicated to enhancing efficiency and driving success in all projects undertaken.

Overview

5
5
years of professional experience
2
2
Languages

Work History

US Technical Specialist

Apple Inc
06.2024 - Current
  • Provide exceptional customer service by diagnosing and troubleshooting hardware and software issues for Apple products, ensuring timely and effective solutions while maintaining a Net Promoter Score (NPS) of 100.
  • Manage 3-5 technical support sessions per hour, resolving customer inquiries efficiently while maintaining a high level of customer satisfaction.
  • Collaborate with team members and technical support staff to resolve complex technical challenges, contributing to ongoing product improvements and customer satisfaction.
  • Maintained in-depth knowledge of Apple’s product lineup and technical advancements, enabling expert-level support and personalized solutions that reinforced brand loyalty and customer trust.

US Specialist

Apple Inc
11.2021 - 06.2024
  • Demonstrated in-depth knowledge of Apple products and services, educating over 1,500 customers monthly, resulting in a 20% increase in customer satisfaction ratings.
  • Consistently achieved top sales performance, and ranking in the top 10% of the sales team.
  • Tailored solutions to individual customer needs, resulting in a 25% increase in conversion rates by clearly communicating product benefits.
  • Resolved 95% of customer concerns within the first interaction, using strong presentation and problem-solving skills, improving customer retention by 18%.

Assembly Technician

MAWI DNA
07.2020 - 05.2021
  • Assembled and tested over 3,000 complex electronic and mechanical systems, ensuring precision and optimal functionality.
  • Interpreted over 100 technical blueprints, schematics, and assembly instructions to complete tasks with 100% accuracy.
  • Utilized a diverse range of hand and power tools to construct and repair more than 500 components per month.
  • Conducted thorough quality inspections on 2,500+ units, meeting rigorous production and safety standards, reducing defects by 15%.

Education

Bachelor of Science - Political Science and Government

San Jose State University
San Jose, CA
08.2021 - 8 2023

Skills

  • Troubleshooting Proficiency
  • Collaborative Teamwork
  • Strong Verbal Communication
  • Conflict Resolution
  • Technical Adaptability
  • Time Management
  • Multi-Tasking
  • Customer Service Orientation
  • Organization Skills
  • Workplace Safety Compliance

Timeline

US Technical Specialist

Apple Inc
06.2024 - Current

US Specialist

Apple Inc
11.2021 - 06.2024

Bachelor of Science - Political Science and Government

San Jose State University
08.2021 - 8 2023

Assembly Technician

MAWI DNA
07.2020 - 05.2021

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Geovanni CamposTechnical Specialist