EMMANUEL DUROSIMI-ETTI
Toronto,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
Apple Inc
Remote, ON
09.2020 - 12.2021
- Created help desk tickets, troubleshot and resolved desktop issues
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Offered new customers training to reduce frustration and improve customer satisfaction
- Determined hardware and network system issues using effective troubleshooting techniques
- Answered questions and provided information to customers about new software or hardware
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
CREW MEMBER
McDonald's
Windsor, ON
01.2018 - 03.2020
- Utilized communication skills to take accurate orders
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Developed more team work skills that will be applied and carryout throughout future career
- Trained new team members on procedures, customer service, and sales techniques.
- Verified compliance with occupational safety and health administration(OSHA) regulations to maintain a safe work environment.
INBOUND SALES REPRESENTATIVE
Sutherland Global Services
Windsor, ON
07.2017 - 11.2017
- Rewrote and memorized 2 updated sales scripts, increasing call success by 52%
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with multiple means of communication within fast-paced environment.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Resolved issues quickly and professionally to retain over 70% of clients
- Communicated with customers as soon as issues arose to immediately determine resolution before the problem escalated
- Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
TECHNICAL ASSISTANT
Prime-Time Computers
Lagos, Nigeria
05.2015 - 11.2015
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Completed thorough inspections, tests and diagnostic procedures to assess problems
- Collected and organized parts to fulfill customer and job order requirements
- Updated logs and computer records with the latest customer and job details
- Performed simple and semi-skilled work with minimal supervision
- Maintained consistent on-time arrival for all appointments to check and fix systems and equipment.
- Installed technical hardware and software in deskside support environment.
- Gathered, organized and distributed technical documentation.
- Researched common technology performance issues to assist with diagnoses.
MEDIA INTERN
Toksy's Imaginations
Lagos, Nigeria
01.2014 - 05.2015
- Met incoming customers and provided immediate assistance
- Put together and distributed press kits and other materials.
- Analyzed media engagement and produced tracking reports.
- Created an official company page on Facebook, Twitter, and Instagram to facilitate customer interaction
- Earned “Top Seller” for two consecutive quarters in 2014 & 2015
- Increased sales by 67% in the year 2015
- Maintained current knowledge of marketing trends
- Organized resources and digital assets for filming use
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues
- Resolved customer concerns and answered questions quickly to maximize satisfaction
- Facilitated growth and increased brand awareness by working with the sales team to build and maintain 5 key business relationships.
Education
Associate of Applied Science - Computer Systems Technology
St. Clair College
Windsor, ON 09.2018 - 2020.07
High School Diploma -
Great Lakes College of Toronto
Toronto, ON 01.2016 - 2016.07
Skills
Outstanding interpersonal skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
TECHNICAL SUPPORT SPECIALIST
Apple Inc
09.2020 - 12.2021
Associate of Applied Science - Computer Systems Technology
St. Clair College
09.2018 - 2020.07
CREW MEMBER
McDonald's
01.2018 - 03.2020
INBOUND SALES REPRESENTATIVE
Sutherland Global Services
07.2017 - 11.2017
High School Diploma -
Great Lakes College of Toronto
01.2016 - 2016.07
TECHNICAL ASSISTANT
Prime-Time Computers
05.2015 - 11.2015
MEDIA INTERN
Toksy's Imaginations
01.2014 - 05.2015
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