George Jada
Daly City
Summary
Adaptable expert with knowledge and experience at BART, excelling in crisis management and conflict resolution. Established a history of mentoring and promoting teamwork, enhancing interpersonal relationships, and improving communication approaches. Skilled at active listening and strategic thinking to achieve successful outcomes in high-pressure situations. Dedicated to empowering others and promoting teamwork.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mentor
San Francisco Bay Area Rapid Transit (BART)
Oakland
04.2025 - Current
- Guided mentees in developing essential skills and achieving personal goals.
- Talked with mentees, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Union Secretary
San Francisco Bay Area Rapid Transit (BART POA)
Oakland
02.2025 - Current
- Resolved workplace disputes through mediation and communication strategies.
- Educated members on union policies and benefits during informational sessions.
- Conducted surveys among union members regarding their satisfaction with services provided by the union.
- Provided advice on labor relations matters such as contract interpretation, discipline procedures.
- Conducted regular meetings to discuss member concerns and feedback.
Crisis Negotiator
San Francisco Bay Area Rapid Transit (BART)
01.2023 - Current
- Primary focus on establishing communication with individuals involved in high-stress situations
- Aiming to peacefully resolve the crisis by using de-escalate techniques, active listening, and psychological understanding
- Information gathering, negotiating strategy development, time management, and team coordinations
- Work as a team with negotiators, tactical operators, team leaders, and other law enforcement agencies
- Exceptional communication skills, strong interpersonal skills, critical thinking, stress tolerance, and adaptability
Police Officer
San Francisco Bay Area Rapid Transit Police Department (BART)
07.2020 - Current
- Completed 1000+ hours for basic training
- Conducted investigations into crimes and suspicious activities on transit property.
- Enforced laws and regulations to maintain order in transit environments.
- Patrolled transit areas to ensure passenger safety and security.
- Responded to emergency calls and incidents promptly and efficiently.
- Provided assistance to passengers during emergencies or difficult situations.
- Maintained detailed reports on incidents, arrests, and daily activities.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Diffused active disturbances with de-escalation techniques, and compassion.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
Business Owner
Michaelis Food Store
04.2012 - 07.2020
- Responsible for stock inventory, product selection based on customer demand, and setting appropriate prices
- Built relationships with customers, tailored recommendations, addressed complaints and concerns
- Hired and trained new employees
- Maintained cleanliness and organized to be presentful
Sales Development Representative
Technology Industry
12.2016 - 03.2020
- Conducted market research to identify potential sales opportunities in the technology sector.
- Managed outreach campaigns through email and social media to engage prospects.
- Scheduled appointments for sales presentations with qualified leads and decision-makers.
- Developed product knowledge to effectively communicate features and benefits to clients.
- Provided feedback on customer needs to influence product development discussions.
- Worked as a team to achieve company goals
Front-End Supervisor
Costco Wholesale
04.2008 - 12.2016
- Supervised front-end operations and ensured efficient checkout processes.
- Trained and mentored new cashiers on customer service standards.
- Coordinated the implementation of new policies and procedures at the front end.
- Monitored cash handling practices to maintain accuracy and security.
- Trained new employees in customer service techniques and store policies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Bachelor of Arts - Humanities
San Francisco State University
San Francisco, CA03.2016
Associate of Arts - Interdisciplinary Organizational Structures
Skyline College
San Bruno, CA08.2014
Skills
- Mentoring
- Crisis management
- Conflict resolution
- Team collaboration
- Communication strategies
- Active listening
- Rapport building
- Strategic thinking
- Crisis intervention techniques
Certification
Refer to POST Profile attached
Timeline
Mentor
San Francisco Bay Area Rapid Transit (BART)
04.2025 - Current
Union Secretary
San Francisco Bay Area Rapid Transit (BART POA)
02.2025 - Current
Crisis Negotiator
San Francisco Bay Area Rapid Transit (BART)
01.2023 - Current
Police Officer
San Francisco Bay Area Rapid Transit Police Department (BART)
07.2020 - Current
Sales Development Representative
Technology Industry
12.2016 - 03.2020
Business Owner
Michaelis Food Store
04.2012 - 07.2020
Front-End Supervisor
Costco Wholesale
04.2008 - 12.2016
Bachelor of Arts - Humanities
San Francisco State University
Associate of Arts - Interdisciplinary Organizational Structures
Skyline College