Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Malone

Customer Service
La Mesa,CA

Summary


Detail oriented individual with hands-on experience in service, mentorship, leadership and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Prepared to start career and make meaningful contributions with dedication and commitment.

Overview

14
14
years of professional experience

Work History

Mentor

Hand in Hand Mentoring
06.2022 - 03.2023
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Established strong relationships with students, building trust and open communication channels for ongoing support.
  • Collaborated with teachers, counselors and administrators to foster access to resources and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

Teacher's Assistant/Behavioral Specialist

Fresno Unified School District
08.2019 - 06.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Assisted Teacher with classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive methods in group activities.


Distribution Center Clerk

Ulta Beauty
03.2018 - 03.2019


  • Completed daily operation assignments while maintaining high standards of accuracy for warehouse Operators and the receiving team.
  • Led morning "start-up" meetings to brief warehouse receiving teams of day to day updates and schedules.
  • Unloaded trucks, checked and received inventory, input inventory into an RF Scanner, processed damaged products.
  • Used warehouse management software to assist with daily time and attendance, using SAP/Manhattan,Kronos systems.

Server

The Daily Grill
09.2014 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Operated bottle service.
  • Server for fine dining and private events delivering upscale customer experiences.

Store Manager/Mail Services Clerk

Going Postal
01.2010 - 12.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Streamlined mail processing by implementing efficient sorting and distribution techniques.
  • Developed strong working relationships with courier services to ensure timely pickups and deliveries.

Apartment Manager

Robert L Jenson and Associates
08.2013 - 12.2013


  • Set Schedules for maintenance, carpet cleaners and painters at establishment.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.

Server/Trainer

Red Robin
06.2009 - 08.2013
  • Trainer of new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Monitored new server performance and offered continuous support throughout training period.

Education

Certificate of Apprenticeship - Electrical Lineman

Northwest Lineman College
Meridian Idaho
05.2001 -

Skills

Data Entry/SAP-Kronos

Mentoring

Conflict Resolution

Individual tutoring

Effective leadership

Customer Service

Accomplishments

    President of Warriors of Faith Motorcycle Ministry/Fresno Chapter from 2017-2023. Vision/Mission included feeding the homeless, charity work for families of sick children and fundraising while spreading hope to those in need.

Timeline

Mentor

Hand in Hand Mentoring
06.2022 - 03.2023

Teacher's Assistant/Behavioral Specialist

Fresno Unified School District
08.2019 - 06.2022

Distribution Center Clerk

Ulta Beauty
03.2018 - 03.2019

Server

The Daily Grill
09.2014 - 10.2017

Apartment Manager

Robert L Jenson and Associates
08.2013 - 12.2013

Store Manager/Mail Services Clerk

Going Postal
01.2010 - 12.2015

Server/Trainer

Red Robin
06.2009 - 08.2013

Certificate of Apprenticeship - Electrical Lineman

Northwest Lineman College
05.2001 -

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Michael MaloneCustomer Service