George Hernandez
Lancaster
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
20
20
years of professional experience
Work History
Service Representative
Lincare Home Oxygen And Respiratory Systems
09.2024 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to patients at all times.
- Responded to patient concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided information about company products and services, and capitalized on upsell opportunities.
Lead Tech/ Operations Specialist (Supervisor)
Sizewise Rentals
10.2012 - 02.2022
- Marketing/Customer Service
- Training, Hiring, Making sure the techs are DOT and OSHA compliant
- Reports/Budgeting/overtime management
- Dispatching/Shipping/Receiving
- General office duties
- Quality Control
- In service/showcase products to help increase sales
- Assemble, service equipment before it leaves warehouse
- MS Word/ MS Excel/ MS Office
- Driver- Deliver product to hospitals and homes
- Build relationships with work professionals and patients
- Streamlined processes to enhance operational efficiency across departments.
- Improved resource allocation by analyzing workflow requirements.
Assistant Manager
Extra Space Storage
09.2011 - 10.2012
- Customer Service/ Sales
- Cash Handling/ Deposits
- General Office Duties
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Technician/Customer Service
Pacific Pulmonary Services
04.2008 - 08.2011
- Deliver/ Setup oxygen and oxygen related supplies to patients
- 24 hour on call driver
- Build relationships with patients
- Loading/ Unloading
- Conducted routine maintenance to ensure equipment functionality.
- Diagnosed technical issues, improving resolution times.
- Managed repair requests to ensure prompt service delivery.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Driver/ Customer Service/General Construction Worker
Praxidez Construction
08.2005 - 07.2007
- Driver
- Phone etiquette
- Warehouse duties
- Loading/ Unloading
- Transported passengers safely to destinations, adhering to all traffic laws and regulations.
- General Construction Labor
Education
High School Diploma -
North Hollywood High School
North Hollywood, CASkills
- Customer relationship management
- Data entry
- Team development
- Customer service
- Product and service solutions
- Conflict resolution
- Coordination
- Product promotion
- Product knowledge
- Route management
Accomplishments
- Earned the “Core Values” Award in 2021 for Being in the frontline during the pandemic.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Representative
Lincare Home Oxygen And Respiratory Systems
09.2024 - Current
Lead Tech/ Operations Specialist (Supervisor)
Sizewise Rentals
10.2012 - 02.2022
Assistant Manager
Extra Space Storage
09.2011 - 10.2012
Technician/Customer Service
Pacific Pulmonary Services
04.2008 - 08.2011
Driver/ Customer Service/General Construction Worker
Praxidez Construction
08.2005 - 07.2007
High School Diploma -
North Hollywood High School
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