George Evans
Cypress
Summary
Dynamic professional with extensive experience at Spectrum Cable, excelling in problem-solving and customer relations. Proven track record of enhancing service delivery and reducing downtime through effective conflict resolution and proactive maintenance strategies. Adept at implementing process improvements, ensuring high-quality service and customer satisfaction.
Overview
40
40
years of professional experience
Work History
Assistant Manager
Pup N Taco
- Assisted in managing daily operations, ensuring adherence to company standards and policies.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cable Maintenance Technician III.
Time Warner Cable
Anaheim, CA
06.2006 - Current
- Diagnosed technical issues with cable systems to ensure optimal performance.
- Collaborated with team members to streamline workflow and improve service delivery.
- Maintained accurate records of service requests and completed work orders.
- Inspected telecommunications infrastructure for compliance with safety standards.
- Trained new technicians on tools, procedures, and safety protocols.
- Implemented preventative maintenance schedules to reduce downtime of services.
- Assisted in troubleshooting customer complaints related to service disruptions.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Conducted routine maintenance on cable systems and equipment to ensure optimal performance.
- Diagnosed technical issues using specialized tools, reducing downtime for service interruptions.
Cable Maintenance Lead
Adelphia Communications
Santa Ana, CA
05.2000 - 06.2006
- Led maintenance team in executing preventative maintenance programs to enhance system reliability.
- Coordinated repairs and troubleshooting for telecommunications equipment, ensuring minimal downtime.
- Developed training materials to mentor junior technicians on safety protocols and operational procedures.
- Implemented process improvements that increased efficiency of maintenance workflows across multiple sites.
- Increased team productivity, managing schedules and delegating tasks to appropriate personnel.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and supervisor, delegating tasks to complete on time.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Prepared timecards and completed reports during supervisors absence.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Cable Service Technician
Comcast, Cable.
Fullerton, CA
04.1987 - 08.1991
- Conducted troubleshooting and repairs on cable and internet systems.
- Utilized diagnostic tools to assess system performance and identify issues.
- Provided training support to junior technicians on installation procedures.
- Implemented safety protocols during installations and maintenance tasks.
- Documented service calls and resolutions in company database for future reference.
- Demonstrated adaptability by effectively working with diverse clientele, tailoring communication style and technical explanations according to individual needs.
- Upheld company reputation through professional appearance and conduct while interacting with customers at their homes or businesses.
- Maintained high levels of safety by adhering to company protocols and industry regulations during all service calls.
- Responded effectively to emergency situations, quickly identifying issues and implementing appropriate solutions under pressure.
- Maintained inventory control by accurately tracking tools and materials used during service calls, preventing potential shortages or delays in completing work assignments.
- Enhanced system performance for clients through regular maintenance of cable equipment and infrastructure.
- Collaborated with fellow technicians to swiftly resolve complex issues, resulting in minimal downtime for customers.
- Provided valuable feedback to management regarding potential improvements in service delivery or equipment design, contributing to the continuous improvement of the organization.
- Participated in ongoing training programs to stay current with industry advancements and maintain technical proficiency in all aspects of cable technology.
Cable Service Technician
Group W Cable
Fullerton, CA
02.1984 - 06.1986
- Maintained cable services for residential clients.
- Collaborated with teams to ensure timely service delivery and customer satisfaction.
- Utilized diagnostic tools to assess system performance and identify issues from customer premises to head end.
- Conducted troubleshooting and repairs on CATV network.
Cable Installer
Group W Cable
Fullerton, CA
03.1983 - 06.1984
- Conducted troubleshooting and repair of cable services to maintain connectivity for customers.
- Utilized hand and power tools safely for installation tasks, ensuring compliance with safety standards.
- Collaborated with team members to optimize installation processes and reduce service interruptions.
- Trained new employees on installation procedures, safety protocols, and equipment usage effectively.
- Implemented process improvements that enhanced installation efficiency and customer satisfaction ratings.
- Ensured proper disposal/recycling of old cables/equipment per environmental regulations and company policy.
Maintenance Technician
Comcast Cable
Fullerton, CA
08.1991 - 2006
- Conducted routine maintenance checks on cable systems and equipment.
- Diagnosed technical issues and implemented effective repair solutions.
- Collaborated with team members to enhance service delivery efficiency.
- Maintained accurate records of repairs and maintenance performed.
- Assisted in training new technicians on safety protocols and procedures.
- Optimized workflows to reduce downtime during service calls.
- Ensured compliance with industry standards and regulations during repairs.
- Developed strategies for proactive equipment maintenance to prevent failures.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Conducted routine maintenance and repairs on cable systems to ensure uninterrupted service.
- Diagnosed and resolved technical issues related to cable equipment and infrastructure.
- Performed preventive maintenance tasks to enhance system reliability and performance.
- Collaborated with team members to troubleshoot complex network problems efficiently.
- Assisted in training new technicians on safety protocols and operational procedures.
- Implemented process improvements that reduced downtime during maintenance activities.
- Served as a mentor for junior technicians, sharing knowledge of best practices and tools.
- Led projects focused on upgrading cable installations, enhancing overall service quality and efficiency.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
Education
No Degree -
Cypress High School
Cypress, CASkills
Problem-solving
Time management
Customer relations
Conflict resolution
Timeline
Cable Maintenance Technician III.
Time Warner Cable
06.2006 - Current
Cable Maintenance Lead
Adelphia Communications
05.2000 - 06.2006
Maintenance Technician
Comcast Cable
08.1991 - 2006
Cable Service Technician
Comcast, Cable.
04.1987 - 08.1991
Cable Service Technician
Group W Cable
02.1984 - 06.1986
Cable Installer
Group W Cable
03.1983 - 06.1984
No Degree -
Cypress High School
Assistant Manager
Pup N Taco