GENEVIEVE PORTER
Pacifica
Summary
Dedicated team leader with experience in cash management and customer service. Known for attention to detail and problem-solving abilities, successfully improving team performance and service quality in fast-paced environments.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
Work History
Bookkeeper/Front End Customer Service Manager
Safeway
Pacifica
10.2023 - 10.2025
- Monitored team performance and provided constructive feedback to improve service quality.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Department Supervisor Electrical/Plumbing
Lowes Home Improvment
San Bruno
05.2016 - 02.2022
- Evaluated team performance regularly to identify areas for improvement and growth.
- Monitored inventory levels, making adjustments to meet customer demands effectively.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Server
Lark Creek Grill
South San Francisco
06.2015 - 02.2016
- Delivered exceptional dining experiences by attentively responding to customer needs.
- Processed orders accurately using point-of-sale system to ensure efficient service.
- Resolved customer complaints promptly to maintain high service standards.
Server
The Cheesecake Factory
San Francisco
07.2013 - 09.2014
- Adapted to varying customer volumes by remaining flexible and responsive to changing needs.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Olive Garden
San Francisco
10.2010 - 02.2013
- Delivered exceptional dining experiences by attentively responding to customer needs.
- Enhanced team efficiency by coordinating with kitchen staff to ensure timely meal delivery.
- Assisted in training new servers on menu knowledge and customer service protocols.
Customer Service/Bookkeeper
Lowes Home Improvment
Peoria
05.2009 - 01.2011
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Received and recorded cash, checks and transfers.
- Handled sensitive financial information with confidentiality and integrity.
Server
Broadway Grill
Burlingame
01.2008 - 07.2008
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
- Prepared drinks according to standard recipes.
- Enhanced team efficiency by coordinating with kitchen staff to ensure timely meal delivery.
Server
TGI Fridays
San Bruno
08.2007 - 01.2008
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Chevys Fresh Mex
San Francisco
11.1998 - 07.2007
- Assisted in training new servers on menu knowledge and customer service protocols.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Education
Terra Nova High School
Pacifica, CASome College (No Degree) - Psychology
San Francisco State University
San Francisco, CASkills
- Cash management
- Inventory control
- Bookkeeping
- Team leadership
Affiliations
- Reading
- Ice Skating
- Tennis
References
References available upon request.
Timeline
Bookkeeper/Front End Customer Service Manager
Safeway
10.2023 - 10.2025
Department Supervisor Electrical/Plumbing
Lowes Home Improvment
05.2016 - 02.2022
Server
Lark Creek Grill
06.2015 - 02.2016
Server
The Cheesecake Factory
07.2013 - 09.2014
Server
Olive Garden
10.2010 - 02.2013
Customer Service/Bookkeeper
Lowes Home Improvment
05.2009 - 01.2011
Server
Broadway Grill
01.2008 - 07.2008
Server
TGI Fridays
08.2007 - 01.2008
Server
Chevys Fresh Mex
11.1998 - 07.2007
Terra Nova High School
Some College (No Degree) - Psychology
San Francisco State University