Geneva Erbe
Bridge Property Management
San Diego
9
years of professional experience
Hardworking and dependable property management professional with a strong background in multifamily housing, leasing, customer service, and operations. I take pride in being someone my team and residents can rely on and approach challenges with a positive, solution-focused mindset. Receptive to feedback and always eager to learn, I’m committed to improving both my performance and the communities I support. Known for strong communication, building relationships, and stepping in wherever needed, I’m motivated to continue growing and taking on greater responsibility within property management.
Work History
Community Manager
10 Months- Oversee daily community operations, including leasing, resident relations, maintenance, vendors, financial performance, and property standards.
- Manage property finances with a focus on budgeting, expense control, revenue, and NOI performance.
- Lead leasing efforts, including prospect follow-up, tours, applications, move-ins, renewals, occupancy, and resident retention.
- Manage resident relations, rent collections, delinquencies, lease compliance, notices, and coordination with leadership and legal partners.
- Coordinate maintenance, vendors, unit turns, preventative maintenance, and property inspections to ensure timely completion and community standards.
- Lead and support onsite staff through training, daily direction, accountability, and operational priorities.
- Maintain strong resident and prospect relationships through responsive communication, problem-solving, and consistent follow-through.
- Support additional communities as needed, assisting with leasing, resident relations, property coverage, and operational needs.
Leasing Consultant
3 Years 5 Months- Led leasing consultant across two multifamily communities totaling over 500 units, focusing primarily on a 300+ unit property; provided vital leasing, resident relations, and administrative support.
- Conducted property tours, managed leasing processes, generated lease agreements, and resolved resident inquiries, service requests, and conflicts to enhance resident satisfaction.
- Received recognition in first-year performance appraisal for exceeding expectations and demonstrating strong leadership potential and commitment to professional growth.
- Assisted management with rent collection and lease renewals, while also contributing to maintaining high occupancy levels and achieving performance targets.
- Introduced daily office structure by developing task schedules and coordinating team responsibilities, streamlining operations for improved efficiency.
Licensed Insurance Agent
4 Years 11 Months- Acted as the first point of contact for customers, handling billing inquiries, processing payments, updating policies, and offering personalized coverage recommendations.
- Consistently exceeded performance metrics while delivering high-quality, empathetic service.
- Recognized for attention to detail, strong problem-solving skills, and the ability to navigate complex accounts and exposures to support accuracy and profitability.
- Processed policy changes efficiently while identifying upsell opportunities to maximize coverage for clients.
Education
High school diploma
Skills
Property & Community Operations
Leasing & Resident Retention
Fair Housing & Lease Compliance
Budget & Financial Management
Resident Relations & Conflict Resolution
Vendor & Maintenance Coordination
Property & Unit Inspections
Team Leadership & Decision-Making
Eviction & Delinquency Processes
Property Risk Assessment
Digital Record Keeping
Effective Communication
Accomplishments
- Successfully transitioned into my first Community Manager role, quickly learning new systems, processes, and operational responsibilities while independently managing the day-to-day needs of the community.
- Contributed to positive property financial performance through strong expense control, budget awareness, and a continued focus on NOI.
- Expanded my experience beyond my assigned community by volunteering to provide support at other properties when needed, demonstrating flexibility and commitment to the company's broader operational needs.
Timeline
Community Manager
Sunrise Management
10.2025 - CurrentRead More
Leasing Consultant
Bridge Property Management
03.2023 - CurrentRead More
Licensed Insurance Agent
GEICO
02.2018 - 01.2023Read More
Parkridge Private School
High school diploma
Read More