Genesis Pantoja
Ontario
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Semillas Cantina
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Black Angus Steak House
01.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Tempo Urban Kitchen
07.2020 - 01.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Olive Garden
02.2019 - 05.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier/Host
El Pescador Mexican Grill
11.2017 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Buena Park High School
Buena Park, CA04.2017
Skills
- Safe Food Handling
- Order Management
- Suggestive Selling
- Daily Specials Memorization
Certification
- San Bernardino County Food Handlers Card
- Riverside County Food Handlers Card
- ABC certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Semillas Cantina
10.2023 - Current
Server
Black Angus Steak House
01.2023 - 10.2023
Server
Tempo Urban Kitchen
07.2020 - 01.2023
Server
Olive Garden
02.2019 - 05.2020
Cashier/Host
El Pescador Mexican Grill
11.2017 - 02.2019
High School Diploma -
Buena Park High School
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