Gencor Embalsado
Vancouver,BC
Summary
Offering over 14 years of invaluable experience in small to medium-scale business management, actively seeking opportunities to enhance professional expertise, broaden capabilities, and deepen knowledge in the field. Possesses a solid motivation to contribute a wealth of experience to an organization that prioritizes dedication, entrusting meaningful responsibilities, and offering exciting challenges.
Overview
19
19
years of professional experience
Work History
Sales Clerk
Value Village Canada Inc.
05.2023 - Current
- Processed transactions with one client per minute, maintaining high customer satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant customer shopping experience.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Area Head
P.J. Lhuillier Group Of Companies
04.2014 - 04.2023
- Led a team of at least 60 professionals to achieve area targets, fostering a collaborative work environment.
- Developed and maintained strong relationships with approximately five key clients, increasing customer satisfaction and loyalty.
- Implemented cost-saving measures by identifying inefficiencies within the area and proposing solutions.
- Collaborated with other departments to ensure smooth operations and communication, primarily when new company initiatives were implemented.
- Analyzed key performance indicators, especially in the pawning business, to identify trends and areas for improvement.
- Enhanced employee engagement through regular performance reviews, feedback sessions, and professional development opportunities.
- Managed lessor relations, negotiating contracts to secure favorable terms for the company.
Business and Client Relations Manager
P.J. Lhuillier Group Of Companies
03.2008 - 04.2014
- Achieved consistently at least 106% of main targets and KPIs set by the area manager.
- Enhanced client satisfaction by consistently addressing and resolving concerns promptly.
- Developed strong relationships with clients through regular communication and personalized attention.
- Increased customer retention rates by providing exceptional service and support for all client needs.
Area Administrative Assistant
P.J. Lhuillier Group Of Companies
06.2005 - 03.2008
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building solid relationships.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Education
MBA - Business Administration
University Canada West
Vancouver07.2024
Bachelor of Science - Commerce Major in Management Accounting
Ateneo De Davao University
Davao City, Philippines03.2003
Skills
- Suggestive Selling
- Process Improvement
- Lessor Relations
- Conflict Resolution
- Proficient in Microsoft applications, Tableau
- Customer Service
- Continuous Improvement
- Adaptability
- Operations Management
- Scheduling
- Performance Evaluation and Monitoring
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Sales Clerk
Value Village Canada Inc.
05.2023 - Current
Area Head
P.J. Lhuillier Group Of Companies
04.2014 - 04.2023
Business and Client Relations Manager
P.J. Lhuillier Group Of Companies
03.2008 - 04.2014
Area Administrative Assistant
P.J. Lhuillier Group Of Companies
06.2005 - 03.2008
MBA - Business Administration
University Canada West
Bachelor of Science - Commerce Major in Management Accounting
Ateneo De Davao University
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