Detail-oriented Retail Sales Associate known for strong customer service and product knowledge. Adept at resolving complaints and enhancing customer satisfaction, with a focus on effective communication and teamwork to drive store success.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Reliance Fashion World
Chennai, Tamil Nadu
01.2024 - 01.2025
Greeted customers and offered assistance in locating requested items, enhancing satisfaction and retention.
Assisted customers in identifying suitable products through informed recommendations based on features.
Handled customer complaints professionally to maintain positive shopping experiences.
Collaborated with team members to improve overall customer service quality.
Participated in team meetings to strategize on sales promotions and initiatives.
Restocked shelves and organized displays to attract customers and promote special items.
Answered inquiries effectively, ensuring customers received timely information about merchandise.
Maintained proper placement of new merchandise, optimizing store layout for better visibility.
Education
Post Graduate Diploma - Occupational Health And Safety
Western University
London
08-2025
MBA - Business Administration
SRM University
Chennai, India
04-2014
BBA - Business Administration
SRM University
Chennai, India
04-2012
Skills
Customer service and support
Sales strategies
Retail merchandising
Complaint resolution
Team collaboration
Product demonstrations
Promotional events
Stock management
Display setup
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Native/ Bilingual
Tamil
Professional
Telugu
Limited
Timeline
Retail Sales Associate
Reliance Fashion World
01.2024 - 01.2025
Post Graduate Diploma - Occupational Health And Safety
Business Development & Operation Manager at Reliance Retail Ltd. (Fashion World by Trends)Business Development & Operation Manager at Reliance Retail Ltd. (Fashion World by Trends)