Maria Bulani, RHN
London,ON
Summary
Detail-oriented and highly educated Registered Holistic Nutritionist passionate about promoting health and wellness through high-quality nutritional supplements. Committed to delivering exceptional customer service in the dynamic health food industry while providing valuable education and guidance that enhances client well-being. Proven track record as an accomplished Assistant Manager, fostering a collaborative atmosphere that drives performance excellence and brand loyalty. Adept at aligning processes with evolving market conditions to boost efficiency and maximize profitability, while cultivating strong relationships with customers, employees, and senior management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Healthy Planet
04.2025 - Current
- Implemented effective customer engagement techniques to foster loyalty and repeat business.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised daily store operations to ensure adherence to company policies and procedures.
- Supported staff development through hands-on training sessions to enhance product knowledge and improve service quality.
- Optimized visual merchandising by creating appealing product displays to attract customers.
- Developed promotional displays that aligned with seasonal trends, driving customer interest and sales.
- Analyzed customer feedback to identify areas for improvement in service and product offerings.
- Monitored sales metrics weekly to identify trends and adjust strategies to consistently meet brand targets.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained staff on best practices for visual merchandising to enhance store appearance and customer experience.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured operational compliance with company policies, safety standards, and local regulations.
- Resolved customer complaints and issues promptly to maintain high satisfaction levels.
Supervisor Nutriton/Supplements
Healthy Planet
07.2024 - Current
- Provided tailored supplement consultations to meet individual customer needs and health goals.
- Trained staff on the latest nutrition trends and supplement benefits to enhance customer engagement.
- Met brand sales targets by 100%
- Merchandised end caps and various store displays to ensure optimal visibility thereby increasing sales in coordination with monthly sale features.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular assessments of team performance, providing feedback and coaching to improve individual and team effectiveness.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Manager
Nutrition House
09.2016 - 06.2024
- Provided superior customer service with a focus on what the best supplement recommendation would be on a case by case basis.
- Built successful, friendly professional relationships with company representatives.
- Created visually appealing product displays, increasing customer engagement and driving sales growth.
- Developed and executed strategic initiatives to enhance store performance and profitability.
- Oversaw all aspects of the store from interviewing, hiring and training associates on positive customer interactions through education.
- Ensured adequate inventory levels, ordering/receiving product and maintaining the accuracy of the store’s RMS.
- Adhered to prescribed budgetary requirements as instructed by the owner.
Education
Other - Natural Nutrition
Canadian School of Natural Nutrition
London, ON6 2017
Bachelor's - Fine Arts
NSCAD University
Halifax, NS4 1999
Skills
- Client engagement in supplement selection
- Supplement expertise
- Verbal and written communication
- Team building and mentorship
- Adept at organizing accurate records and coordinating schedules
- Analytical problem-solving
- Retail operations, Store organization
- Adept at navigating company software tools
- Effective time management
- Attention to detail
- Staff supervision
Languages
English
Certification
Registered Holistic Nutritionist, 2017
Timeline
Assistant Store Manager
Healthy Planet
04.2025 - Current
Supervisor Nutriton/Supplements
Healthy Planet
07.2024 - Current
Manager
Nutrition House
09.2016 - 06.2024
Bachelor's - Fine Arts
NSCAD University
Other - Natural Nutrition
Canadian School of Natural Nutrition