Professional Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Gayle Holden

Spruce Meadows
Calgary,AB
1
Language
1
Certification
30
years of professional experience

Dynamic and results-driven professional with extensive experience in customer service at CENTURY Downs Casino and Racetrack. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in cash handling and food safety compliance, consistently delivering exceptional service in fast-paced environments while maintaining high cleanliness standards.

Work History

Concessions Worker

4 Months
Spruce Meadows | 05.2026 - 09.2026

Greet an take customers orders

Take payments

Serve customers drinks

Customer Service Representative

4 Years 2 Months
CENTURY Downs Casino an Racetrack | 01.2022 - 03.2026

Greeted an assisted customers with inquiries an directions

Served drinks to guests

Received payments an gave change

Processed lottery sales an winnings

Server

7 Months
Paul's Pizza | 06.2021 - 01.2022
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
  • Assisted in training new staff on menu items and service protocols, fostering team efficiency.
  • Streamlined food delivery processes, ensuring timely service during peak hours.
  • Collaborated with kitchen staff to coordinate orders, minimizing wait times and errors.
  • Maintained cleanliness and organization of dining area, contributing to positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

21 Years 4 Months
Sidestreet Cafe | 06.2000 - 10.2021

Greeted customers an seated them

Served drinks with menus

Took food orders

Served food

Busted tables an reset

Maintained restaurant cleanest

Took payment an made change

Server Pizza Maker

4 Years 4 Months
Roadrunner | 05.1996 - 09.2000

Open an close restaurant

Handled cash

Supervised gas pumps

Made pizza ,sandwiches,

Served customers

Education

GED

University of Calgary | Calgary

Skills

Customer service
Cleanliness maintenance
Professionalism and courtesy
Teamwork orientation
Food safety
Cash handling proficiency
Reliability and punctuality
Point of sale operation
Hygiene standards
Basic math
Cash handling
Payment processing
Food safety compliance
Cleaning and sanitation
Fast and efficient service worker
Reliable and punctual
Organized multi-tasker
Food handling safety
Point of sale (POS) system operation
Late-night shift availability
Accustomed to shift work
Reliable team worker
Multitasking and organization
Opening and closing procedures
Order taking
Money handling
Cash register operation
Stocking and replenishment
Food and beverage preparation
Food running
Problem-solving
Payment transactions

Languages

English
Elementary

Certification

Pro serve food handlers lotto learn

Timeline

Concessions Worker

Spruce Meadows
05.2026 - 09.2026Read More

Customer Service Representative

CENTURY Downs Casino an Racetrack
01.2022 - 03.2026Read More

Server

Paul's Pizza
06.2021 - 01.2022Read More

Server

Sidestreet Cafe
06.2000 - 10.2021Read More

Server Pizza Maker

Roadrunner
05.1996 - 09.2000Read More

University of Calgary

GED
Read More
Gayle Holden