Gayla Rose
Medicine Hat,Canada
Overview
24
24
years of professional experience
Work History
Client Service Administrator
Hearing Life
Medicine Hat, AB
05.2025 - Current
- Client Support: Provide exceptional front-line customer service, addressing client inquiries via phone, email, and in person with professionalism and empathy.
- Appointment Coordination: Schedule, confirm, and manage client appointments, optimizing the calendar for audiologists and ensuring minimal wait times.
- Administrative Tasks: Handle day-to-day administrative duties including data entry, document management, and maintaining accurate client records in compliance with privacy regulations.
- Billing and Invoicing: Process payments, manage insurance claims, handle invoicing, and maintain financial records accurately.
- Hearing Aid Support: Assist clients with basic hearing aid maintenance, troubleshooting, and minor repairs, ensuring optimal device performance.
- Inventory Management: Monitor and manage clinic inventory, including ordering supplies and maintaining stock levels.
- Client Education: Provide information on hearing health services, products, and care instructions to clients and their families.
- Team Collaboration: Work closely with practitioners and other healthcare professionals to ensure seamless clinic operations and client care.
- Conflict Resolution: Address and resolve client concerns promptly and effectively, ensuring a high level of satisfaction.
- Compliance and Confidentiality: Adhere to all company policies, health regulations, and confidentiality standards in handling sensitive client information.
Pharmacy Assistant
Alberta Health Services
Medicine Hat, AB
01.2019 - 2025
- Responsible for picking medication for patients to be delivered to each nursing station
- Using caution and proper handling techniques when unpacking and delivering high risk medications
- Stocking each med room and their carts to maintain medication levels
- Checking crash carts for expired medication and replenishing when necessary
- Shipping and receiving orders, restocking shelves, tracking medication, returning expired meds
- Utilizing Meditech software to debit/credit inventory and maintaining accurate levels of inventory
Pharmacy Assistant
King Drug Home & Healthcare
Hinton, AB
01.2018 - 01.2019
- Assisting pharmacist with customer service including checking patients blood pressure
- Accepting prescriptions and entering them into the computer using the Kroll program
- Operating PACMED to create a simplified way for clients to take medication using daily dose packaging
- Utilizing Script Pro to dispense medication into vials for customers
- Completing daily tasks including dropping off and picking up prescriptions, arranging deliveries, receiving orders, expiries, transfers, answering phones, and faxing
Pharmacy Assistant
Safeway
Medicine Hat, AB
01.2016 - 01.2018
- Working within a team to meet deadlines for filling, labelling, and packaging prescriptions for delivery
- Maintaining PACMED machine and preparing the correct medication to put into STS trays
- Processing and receiving orders, answering phones, faxing, filling, and cleaning
Direct Sales Manager
Rainbow
Medicine Hat, AB
01.2015 - 01.2016
- Targeting specific markets to increase sales and profitability
- Working closely with a team of sales representatives to achieve sales targets
- Training new sales reps, generating leads at trade shows
- Establishing and maintaining positive customer relationships
Pharmacy Assistant Manager
Superstore Pharmacy
Medicine Hat, AB
01.2002 - 01.2015
- Receiving and entering prescriptions using the Kroll program, verified and entered insurance
- Counting and labelling medications, preparing compounds and blister packs, transferring medications
- Processing and receiving orders, managing inventory, operating automatic medication cell
- Scheduling, training new employees, assisting customers, operating cash register
Education
High School Diploma -
Evan Hardy Collegiate
Saskatoon, SK01-1995
Skills
- Positive, self-driven, friendly, and outgoing individual with a strong work ethic
- Excellent computer skills; experience with specialized computer programs
- Exceptional time management abilities; able to complete assigned tasks efficiently
- Excellent written and verbal communication skills; able to communicate professionally
- Enjoys working in a team environment and able to work independently
- Strong interpersonal skills; able to establish and maintain relationships with others
- Class 5 license with reliable transportation; clean criminal record – bondable
Timeline
Client Service Administrator
Hearing Life
05.2025 - Current
Pharmacy Assistant
Alberta Health Services
01.2019 - 2025
Pharmacy Assistant
King Drug Home & Healthcare
01.2018 - 01.2019
Pharmacy Assistant
Safeway
01.2016 - 01.2018
Direct Sales Manager
Rainbow
01.2015 - 01.2016
Pharmacy Assistant Manager
Superstore Pharmacy
01.2002 - 01.2015
High School Diploma -
Evan Hardy Collegiate