Gayani Loku Hetti Arachchige
Saskatoon,SK
Summary
Driven professional with a track record of enhancing customer satisfaction at Arby's Restaurant and advancing research at Agriculture and Agri-Food Canada. Excelled in customer assistance and data analysis, significantly improving service efficiency and contributing to impactful research findings. Demonstrates exceptional communication and problem-solving skills, thriving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food Counter Attendant
Arby's Restaurant
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic food service environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Managed multiple tasks in high-volume environment.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Supported catering orders, coordinating with kitchen staff to ensure timely preparation and delivery.
- Cleaned and maintained dining area and condiment stations.
- Promoted special menu items, resulting in increased sales of featured dishes.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed sales transactions using POS system.
- Facilitated smooth operation during rush hours by multitasking efficiently.
Research Assistant
Agriculture and Agri-Food Canada, AAFC
02.2019 - 12.2023
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
Education
Master of Science - Food Science
University of Saskatchewan
Saskatoon, SK08.2024
Bachelor of Science - Food Science
University of Sri Jayawardanapura
Colombo Sri Lanka08.2018
Skills
- Team Player
- Customer Assistance
- Effective Communication
- Inventory Monitoring
- Cash Handling
- Efficient multitasking
- Customer-focused
- Problem-Solving
- Computer Skills
- Flexible Schedule
- Conflict Resolution
- Excellent Communication
Timeline
Food Counter Attendant
Arby's Restaurant
09.2023 - Current
Research Assistant
Agriculture and Agri-Food Canada, AAFC
02.2019 - 12.2023
Master of Science - Food Science
University of Saskatchewan
Bachelor of Science - Food Science
University of Sri Jayawardanapura
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