Gurjit Grewal
Calgary,AB
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
LiquorVille Ltd.
05.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Supervisor
Cap Liquor Ltd.
04.2018 - 04.2021
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory, and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Successfully drove new product lines to increase annual profits by 1%.
Education
Business Administration Diploma - General Business
Bow Valley College
Calgary, AB04.2021
Bachelor of Technology - Mechanical Engineering Technology
North West Institute of Engineering & Technology
India (Punjab)08.2012
Skills
- Market and Competitor Research
- Customer Service
- Work Planning and Prioritization
- Performance Review
- Staff Training
- Store Displays
- Verbal and Written Communication
- MS Office Proficiency
- Time Management
- Maximizing profitability
- Order management
- Team leadership and coaching
- Relationship building and management
Certification
WSET Level 2 Award in Wines
Pass with Merit
Timeline
Store Manager
LiquorVille Ltd.
05.2021 - Current
Store Supervisor
Cap Liquor Ltd.
04.2018 - 04.2021
Business Administration Diploma - General Business
Bow Valley College
Bachelor of Technology - Mechanical Engineering Technology
North West Institute of Engineering & Technology
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