Kallan Smith
Moose Jaw,SK
Summary
A seasoned manager with a background of 10 years in an extensive retail and management setting.
I am looking to further my work experience while offering everything I can to your business!
Efficient and productive individual dedicated to optimizing and maintaining customer relations and satisfaction. Responsible, reliable and proficient in handling money, restocking merchandise and assisting customers with any of their needs.
Good listening skills combined with attentive and detail-oriented nature while being able to work on multiple tasks at once, in a group setting or unsupervised.
Overview
13
13
years of professional experience
Work History
Store Manager
DDK Pets
03.2010 - Current
- Currently manage DDK Pets, locally owned and operated pet shop and am looking to gain more work experience.
- Day to day tasks included, general store up keep.(working with fish, small animals, and reptiles, cleaning, sweeping, moping, dusting, sanitizing, organization of products, stock taking, Etc.)
- Responsibilities on retail side of business, include but not limited to; taking orders/ordering/researching and restocking new and old products, setting up displays for merchandise, customer relations, management of social media and rectification of customer complaints.
- Manage and supervision of CWEX students. (grades 10-12)
- Negotiated price and service with customers and vendors.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
Education
Certificate - Green Flower Cultivation
Green Flower
Online03.2021
Certificate - Green House And Horticultural Lighting
Michigan State University Extension
Online01.2021
Certificate - Hydroponic Vegetable Production
University of Florida
Online12.2020
High School Diploma -
Albert E. Peacock Collegiate
Moose Jaw, SK06.2013
Skills
- Market and Competitor Research
- Opening and Closing Procedures
- MS Office Proficiency
- Customer Service
- Positive and Friendly
- Cash Management
- Work Planning and Prioritization
- Bank and Safe Deposits
- Inventory Management
- Customer Relations
- Works well in group setting or unsupervised
Additional Information
Over the past few years I have branched out from my day to day work as general manager at DDK Pets to consult on the process of setting up, maintaining, managing and operating small scale green houses and grow rooms, as well as custom aquarium set up, design and maintenance schedules. This experience has had a very positive impact greatly improving my customer relation, attention to detail planning and management skills. I hope to bring these skills to your place of business and be an asset in every way possible. Always excited to learn something new and never pass up the opportunity to do so!
Timeline
Store Manager
DDK Pets
03.2010 - Current
Certificate - Green Flower Cultivation
Green Flower
Certificate - Green House And Horticultural Lighting
Michigan State University Extension
Certificate - Hydroponic Vegetable Production
University of Florida
High School Diploma -
Albert E. Peacock Collegiate
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