Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gautam Anand

Brampton,ON

Summary

Proven leader and effective communicator, adept at emergency response and security protocols, significantly enhanced safety at Canada Guard Security. Expert in customer service, resolving conflicts with empathy, and improving product quality through meticulous inspections. Skilled in security camera monitoring and verbal communication, consistently achieving operational excellence and increased loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Guard

Canada Guard Security
01.2024 - 05.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Customer Service Representative

Kuehne + Nagel
05.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Quality Control Inspector

Medilab Enterprises
04.2020 - 03.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed visual inspections and non-destructive tests where appropriate.

Supervisor

Vijay Dairy
01.2017 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Bachelor of Arts - Arts

Panjab University
Chandigarh
07.2016

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • Good knowledge of PSISA
  • Security Protocols
  • Customer Service
  • Incident Reporting
  • Emergency Response

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

  • Valid Ontario Security Guard License
  • First Aid with CPR C, AED

Timeline

Security Guard

Canada Guard Security
01.2024 - 05.2024

Customer Service Representative

Kuehne + Nagel
05.2023 - 12.2023

Quality Control Inspector

Medilab Enterprises
04.2020 - 03.2023

Supervisor

Vijay Dairy
01.2017 - 03.2020

Bachelor of Arts - Arts

Panjab University

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Gautam Anand