Gaurav Sharma
Montreal,Canada
Summary
Patient and outgoing customer service representative with 2 years of experience in retail settings. Consistent positive interactions with customers and conflict resolution skills have resulted in promotion to lead associate. Ability to increase customer retention by addressing complaints in a timely and efficient manner. Been a managing hand in a Tour operating company for 1 year. With good team setting I have a good experience in schedule management, assisting a team head of an organization and front desk operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line cook
Modena
Montreal, Canada
01.2022 - 01.2023
- Worked as a cook in an Italian restaurant for quite some time
- Managed preparations for the big events and bookings.
Customer service representative
SBM solutions inc.
Montreal, Canada
01.2019 - 01.2020
- Addressing the needs of customer and providing solutions and fix for the problems they come with.
Retail sales executive
Lakme cosmetics
New Delhi, India
01.2017 - 01.2019
- Managing the store outlet for Lakme a leading beauty brand in India
- Creating sale leads, new methods of increase the sales and serving customers with a premium experience.
Operations manager
Cox and Kings ltd.
Chandigarh, India
01.2016 - 01.2017
- Keeping up with the itineraries for tour operating company
- Generating new tourist packages as desired by the customers
- Booking flight tickets and keeping a check on foreign currency exchange department of the company.
Education
Diploma - Cyber Security and Networking
CDI college
12.2021
Bachelors - Airlines and Airport Management
Chandigarh University
12.2018
High School Diploma -
Neta Ji Senior Secondary School
India03-2015
Skills
- Team work
- Adaptability in job environment
- Microsoft Excel
- Computer skills
- Communication skills
- Customer consulting
- Administrative Support
- Microsoft Office expertise
- Customer Service
Certification
- Bachelor in Airline and Airport Management - Chandigarh University (Apr 2019)
- Networking and Internet security specialist - CDI college (Dec 2021)
- Rewarding Exchange Participant - AIESEC (Aug 2018)
Age
24 years
Personal Information
- Title: Human Resources and Office assistant
- Date of Birth: 07/02/99
Languages
- English
- French
- Hindi
Hobbies and Interests
- Travelling
- Reading
- Cooking
- Doing Artsy things
- Stand up comedy
- Dance
Affiliations
- I like doing creative projects like paintings, making cards.
- Travelling excites me, exploring new places and cultures, new adventures.
- Recently trying Creative writing.
Accomplishments
- First Runner up at SWASDEE 2018 ( A debate contest)
- Excellency in Exchange Participation ( A semester exchange programme at Chulalongkorn University Bangkok, Thailand.)
Languages
English
Professional
Hindi
Native/ Bilingual
French
Limited
Timeline
Line cook
Modena
01.2022 - 01.2023
Customer service representative
SBM solutions inc.
01.2019 - 01.2020
Retail sales executive
Lakme cosmetics
01.2017 - 01.2019
Operations manager
Cox and Kings ltd.
01.2016 - 01.2017
Diploma - Cyber Security and Networking
CDI college
Bachelors - Airlines and Airport Management
Chandigarh University
High School Diploma -
Neta Ji Senior Secondary School
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