Gaurav Kumar
Mississauga,ON
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Glazier
State Window Corporation
05.2023 - Current
- Installed and maintained commercial and residential glass systems, ensuring quality, safety, and precision in every project.
- Adhered to strict workplace safety protocols, using PPE and proper handling procedures to prevent accidents.
- Coordinated with team members and supervisors to meet project deadlines and maintain workflow efficiency.
Security Guard
Main Event Security
01.2025 - 06.2025
- Monitored safety protocols and assisted in workplace security for staff and visitors.
- Coordinated with team members to ensure smooth workflow and adherence to schedules.
- Assisted clients and visitors with special requirements, maintaining professionalism at all times.
- Prepared and submitted daily progress and incident reports.
- Resolved operational issues by providing technical advice and ensuring high-quality standards.
- Trained new workers on safety procedures, job duties, and company policies.
Customer Service Associate
Reliance Jio Infocomm
02.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Global Business Management
Georgian College
08.2023
Skills
- Security Guard Licensed – Ontario
- Emergency Response & Conflict Resolution
- Client Service & Special Needs Assistance
- Scheduling & Coordination
- Safety Procedures & Policy Compliance
- Supervising and Training Staff
- Report Writing & Documentation
- Reliability & Team Collaboration
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
ADDITIONAL INFORMATION
- Languages: English, Punjabi, Hindi, French
- Work Authorization: Valid Canadian Work Permit (expires Oct 2026)
- Physical Capability: Able to work in fast-paced environments with a combination of sitting, standing, and walking
Timeline
Security Guard
Main Event Security
01.2025 - 06.2025
Glazier
State Window Corporation
05.2023 - Current
Customer Service Associate
Reliance Jio Infocomm
02.2021 - 04.2022
Global Business Management
Georgian College
Similar Profiles
Gopal A.RGopal A.R
Field Manager at State Window CorporationField Manager at State Window Corporation
Krishmeet Singh SidhuKrishmeet Singh Sidhu
Glazier at State Window CorporationGlazier at State Window Corporation
Yogesh KumarYogesh Kumar
Quality Assurance Technologist at State Window CorporationQuality Assurance Technologist at State Window Corporation
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit
HIREN PATELHIREN PATEL
Senior Abilities and Accommodation Specialist at Humber PolytechnicSenior Abilities and Accommodation Specialist at Humber Polytechnic