Gaurav Kumar
Mississauga,ON
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Glazier
State Window Corporation
05.2023 - Current
- Installed and maintained commercial and residential glass systems, ensuring quality, safety, and precision in every project.
- Adhered to strict workplace safety protocols, using PPE and proper handling procedures to prevent accidents.
- Coordinated with team members and supervisors to meet project deadlines and maintain workflow efficiency.
Security Guard
Main Event Security
01.2025 - 06.2025
- Monitored safety protocols and assisted in workplace security for staff and visitors.
- Coordinated with team members to ensure smooth workflow and adherence to schedules.
- Assisted clients and visitors with special requirements, maintaining professionalism at all times.
- Prepared and submitted daily progress and incident reports.
- Resolved operational issues by providing technical advice and ensuring high-quality standards.
- Trained new workers on safety procedures, job duties, and company policies.
Customer Service Associate
Reliance Jio Infocomm
02.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Global Business Management
Georgian College
08.2023
Skills
- Security Guard Licensed – Ontario
- Emergency Response & Conflict Resolution
- Client Service & Special Needs Assistance
- Scheduling & Coordination
- Safety Procedures & Policy Compliance
- Supervising and Training Staff
- Report Writing & Documentation
- Reliability & Team Collaboration
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
ADDITIONAL INFORMATION
- Languages: English, Punjabi, Hindi, French
- Work Authorization: Valid Canadian Work Permit (expires Oct 2026)
- Physical Capability: Able to work in fast-paced environments with a combination of sitting, standing, and walking
Timeline
Security Guard
Main Event Security
01.2025 - 06.2025
Glazier
State Window Corporation
05.2023 - Current
Customer Service Associate
Reliance Jio Infocomm
02.2021 - 04.2022
Global Business Management
Georgian College
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