Daksh Sharma
Summary
A highly ambitious employee who has effective customer service and crisis management skills. Passionate to work in a renowned company to build a better career. Effective communicator with well developed surveillance and safety management skills, great time management skills and the ability to remain calm under pressure.
Overview
1
1
Certification
Work History
Sales representative
Rogers communications
- Handled a variety of customer inquiries, concerns and requests related to company's policies and products
- Addressed and resolved customer complaints or escalations, ensuring customer satisfaction
- Assisted customers in troubleshooting common problems, guided them step by step to solutions
Security concierge
Blackbird security
- Identified and clarified resident needs and desires, answers questions, gives directions and instructions
- Scanned parcels and managed them accordingly
- Ensured all safety and access control procedures and maintained a safe work environment
- Followed up with daily documentation, daily occurrence log, incident reports and front desk software as required
- Secured premises and personnel by patrolling property and monitoring surveillance equipment including CCTV cameras
Mobile Patrol Security Officer
Xtreme security
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Adhered to daily patrol schedules to support consistent security presence throughout property
- Performed routine checks of access points such as doors and gates to ensure they are secured
Education
Bachelors of Business Administration -
YORKIVILLE UNIVERSITY
12.2024
Skills
- Licensed Individual tactical security guard from Ontario government with over 15 years of experience in emergency response patrolling in a shopping mall handling the surveillance systems operation, conflict resolution and access control
- Good knowledge of Private security and investigate services act
- Leadership and time management skills along with the ability to work independently
- Excellent communication and interpersonal skills to interact effectively with people from diverse backgrounds along with incident reporting skills
Certification
- Valid Ontario security guard licence
- First aid and CPR level c
- Workplace Hazardous Materials Information System (WHMIS)
- Driving licence
- FORKLIFT OPERATOR (lift truck training program)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
AVAILABILITY
Available full time.
On call shifts.
7 days a week including nights.
Additional Information
I have my own vehicle to commute.
Timeline
Sales representative
Rogers communications
Security concierge
Blackbird security
Mobile Patrol Security Officer
Xtreme security
Bachelors of Business Administration -
YORKIVILLE UNIVERSITY
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Syed RizviSyed Rizvi
Sales Representative at Rogers CommunicationsSales Representative at Rogers Communications
Gurkamal SinghGurkamal Singh
Sales Representative at Rogers Communications Inc.Sales Representative at Rogers Communications Inc.
LAKSHITA MAKKARLAKSHITA MAKKAR
Customer Support Specialist at Rogers CommunicationsCustomer Support Specialist at Rogers Communications
Nicholas J. RiggiNicholas J. Riggi
Sales Representative at Southern Glazers Wine and SpiritsSales Representative at Southern Glazers Wine and Spirits