Gaurav Deswal
Kitimat,British Columbia
Summary
Versatile Operations Professional successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
4
4
years of professional experience
Work History
Operations Co-ordinator
Roam Car Subscription
12.2022 - 10.2023
- Strategic Leadership: Leading innovation and reshaping the landscape of vehicle ownership at RoamCar Subscriptions.
- Operational Excellence: Ensuring a commitment-free car ownership experience with maximum efficiency.
- Fleet Management: Supervising scheduling, maintenance, and repairs for peak operational performance.
- Subscriber Lifecycle Management: Effectively managing onboarding, changes, and offboarding processes.
- Logistics Coordination: Orchestrating deliveries, swaps, and logistics for superior operational outcomes.
- Customer-Centric Support: Delivering responsive support for operational requirements.
- Cross-Functional Collaboration: Collaborating seamlessly for efficient and effective outcomes.
- Metrics-Driven Analysis: Analyzing key metrics to drive continuous improvement.
- Process Optimization Leadership: Identifying and implementing opportunities for optimization.
- Regulatory Compliance Assurance: Ensuring strict adherence to industry regulations and safety standards.
- Quality Assurance Focus: Performing rigorous quality checks and promptly resolving issues.
- Staff Training and Development: Leading training initiatives for ongoing operational excellence.
- Technology-Driven Management: Leveraging technology for streamlined subscription management.
- Proactive Issue Resolution: addressing challenges to maintain service quality.
Appliance Installation Technecian
Mo's Quick Services
10.2021 - 11.2022
- Installation Expertise: Proficient in installing appliances, handling plumbing, and HVAC installations.
- Customer Communication: Engage professionally, elucidating installation procedures and offering guidance on appliance usage.
- Safety and Quality Assurance: Strict adherence to safety protocols, meticulous documentation, and thorough quality checks.
- Technical Competence: Stay informed on the latest appliance models, manage tools, and adhere to strict schedules.
- Issue Resolution and Team Collaboration: Effectively address customer concerns, collaborate with teams, and maintain service vehicles.
- Mentorship and Team Contribution: Guide and train junior technicians, fostering a positive team environment.
Construction Professional
NPM Construction Inc.
07.2019 - 10.2020
- Optimizing Construction Processes:Improved project efficiency by offering expert advice on construction methods and materials.
- Safety Program Implementation:Successfully reduced incidents by introducing comprehensive safety training programs for all site personnel.
- Collaborative Design Integration:Worked closely with architects and engineers to seamlessly integrate design elements into construction processes.
- Equipment handling: Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Education
Post Graduate Diploma in Global Business Management -
Conestoga College
05.2023
Post Graduate Diploma in Global Hospitality Management -
Conestoga College
09.2022
Bachelors in Hotel and Hospitality Administration -
Institute of Hotel Management, Catering and Nutrition
05.2019
Skills
- Equipment Operation
- Safety Compliance
- Troubleshooting
- Collaboration
- Record Keeping
- Attention to Detail
- Communication Skills
- Technical Knowledge
- Initiative
- Conflict Mediation
- Problem Solving
- Time Management
- Decision Making
Languages
English
Hindi
Timeline
Operations Co-ordinator
Roam Car Subscription
12.2022 - 10.2023
Appliance Installation Technecian
Mo's Quick Services
10.2021 - 11.2022
Construction Professional
NPM Construction Inc.
07.2019 - 10.2020
Post Graduate Diploma in Global Business Management -
Conestoga College
Post Graduate Diploma in Global Hospitality Management -
Conestoga College
Bachelors in Hotel and Hospitality Administration -
Institute of Hotel Management, Catering and Nutrition
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