Gareth Bibby
Hillsborough,Canada
Summary
Service Manager with a proven track record of improving underperforming service departments through hands on leadership, process implementation, and strong team development. Experienced in warranty compliance, digital workflow integration, and customer satisfaction recovery. Known for building trust with staff by providing support when needed while allowing team members to take ownership and perform at their best. Brings a practical, self-taught approach to problem solving, working closely with OEM partners to learn, adapt, and execute in high pressure environments.
Overview
13
13
years of professional experience
Work History
Fixed Operations Manager
Scotia Hyundai
Amherst, Canada
08.2025 - Current
- Recruited to stabilize and rebuild a long underperforming fixed operations department.
- Assumed control of over 400 open repair orders and numerous long delayed customer vehicles, restoring workflow and customer communication.
- Improved customer satisfaction and stabilized Fixed Right First Time performance to meet OEM expectations.
- Realigned service and parts pricing with OEM standards, strengthening margin control.
- Corrected approximately $200,000 in unbilled or missing parts inventory, enhancing financial accuracy.
- Implemented digital check in and workflow processes, transitioning the department from paper based to fully digital operations.
- Introduced mandatory photo documentation for all warranty repairs to ensure audit readiness and claim accuracy.
- Personally completed and submitted all manufacturer warranty claims following a prolonged lapse, recovering eligible revenue and restoring compliance.
- Developed working knowledge of OEM warranty systems through hands on experience and manufacturer support.
- Trained and supported service advisors and technicians, establishing structured processes for team development.
- Rebuilt internal processes and accountability, re establishing trust with OEM partners.
Service Manager
Sackville RV
Sackville, Canada
02.2023 - 08.2025
- Managed all aspects of service operations in a high volume RV dealership.
- Increased departmental revenue by 18.6% through workflow improvements and customer engagement strategies.
- Achieved a 15% increase in customer pay sales by developing advisor confidence and promoting service opportunities.
- Cultivated team culture emphasizing accountability and consistency to elevate customer experience.
- Developed staff by balancing hands on support with autonomy, allowing individuals to take ownership of their performance.
- Monitored KPIs and adjusted operations to improve efficiency, productivity, and service quality.
- Oversaw warranty processes, ensuring accuracy and timeliness of claim submissions to enhance customer satisfaction.
- Led rollout of new dealership management system, supporting additional locations to improve operational efficiency.
Assistant Service Manager
Rallye Motors Auto Group
Dieppe, Canada
01.2022 - 12.2022
- Coordinated daily service department operations, enhancing scheduling, workflow management, and customer service.
- Achieved high customer satisfaction through proactive communication and effective problem resolution.
- Contributed to recruiting, training, and developing service staff, fostering a skilled team.
- Improved warranty claim processes, increasing compliance and cost recovery.
Delivery Specialist
Rallye Motors Auto Group
Moncton, Canada
01.2021 - 12.2021
- Coordinated vehicle and equipment logistics, optimizing scheduling and transport for timely customer delivery.
- Cultivated strong customer relationships through consistent professional service and effective communication.
- Oversaw documentation and compliance processes, ensuring accurate asset management and adherence to regulations.
Delivery Driver
Gordon Food Service
Amherst, Canada
04.2019 - 03.2020
- Delivered products efficiently in fast paced environment, ensuring accuracy and high customer service standards.
- Resolved inventory discrepancies, strengthening client relationships through effective communication and problem solving.
- Delivered food products to various locations efficiently and on schedule.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Loaded and unloaded delivery trucks with care to prevent damage.
Truck Driver
Moncton, Canada
01.2013 - 01.2020
- Demonstrated strong work ethic, independence, and accountability while operating in unsupervised environments.
- Coordinated schedules, ensured safety compliance, and maintained equipment responsibility during long haul operations.
Education
High School Diploma -
JMA
Salisbury, NBSkills
- Service department operations
- Warranty administration and compliance
- KPI management and performance improvement
- Process development and operational stability
- Parts inventory control
- Digital workflow implementation
- Customer satisfaction improvement
- Team leadership and development
Timeline
Fixed Operations Manager
Scotia Hyundai
08.2025 - Current
Service Manager
Sackville RV
02.2023 - 08.2025
Assistant Service Manager
Rallye Motors Auto Group
01.2022 - 12.2022
Delivery Specialist
Rallye Motors Auto Group
01.2021 - 12.2021
Delivery Driver
Gordon Food Service
04.2019 - 03.2020
Truck Driver
01.2013 - 01.2020
High School Diploma -
JMA