Ganesh Ram Sugumaran
Regina,SK
Summary
A skilled and resourceful individual adept in efficient problem resolution and time management. Dedicated to enhance, formulate and execute strategies, expertly handling complex tasks, and delivering comprehensive reports through effective database utilization. Known for producing innovative solutions and proficiently managing intricate assignments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Canada
10.2021 - Current
- Remained calm, professional and abode by company policies in stressful circumstances.
- Assisted staff in resolving complex customer issues and implementing targeted solutions store wide.
- Showcased leadership and mentored newly hired employees to supply knowledge of various company programs.
- Collaborated with upper management in designing strategies that would improve overall quality of services.
- Organized shift assignments to meet expected coverage during demands.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Securely handled payments and company devices.
Lead Gardener
University Of Regina's Student Union
05.2022 - Current
- Volunteer recruitment and management.
- Contributor to sustainability and food security project.
- Maintenance, ensuring productivity standards, recording, and reporting progress to the operations manager and food security coordinator.
- Developed and implemented strategies for maintaining gardens, lawns, and landscapes.
- Gained knowledge and worked on modern techniques like Hydroponics.
Education
Bachelor of Science - Cellular And Molecular Biology, Kinesiology Minors
University of Regina
Regina, SK04.2025
Skills
- Ms word
- Leadership
- Time Management
- Problem-Solving
- Good listener and fast learner
- Great communication skills
Certification
First aid and CPR/AED level C provided by Canadian Red Cross
Accomplishments
- Supervised team of 60 staff members.
- Received education aid through AdvanceED program at walmart canada.
- Shrink Buster of the month award from VP- operations at walmart Canada for effectively implementing loss prevention strategies at workplace.
Timeline
Lead Gardener
University Of Regina's Student Union
05.2022 - Current
Customer Service Manager
Walmart Canada
10.2021 - Current
Bachelor of Science - Cellular And Molecular Biology, Kinesiology Minors
University of Regina
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