Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mishank Patel

Scarborough

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Circle K
12.2024 - Current
  • Successfully increased store sales through targeted promotions and upselling techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assisted in training new staff on store procedures, POS usage, and customer interaction protocols.

Warehouse Fulfilment Associate

Amazon
01.2024 - 11.2024
  • Coordinate order picking and packaging; reduced backlogs by streamlining processes with precise inventory checks for smooth operations.
  • Oversee efficient stock rotation and accurate labelling; enhanced dispatch productivity through quick corrective actions and rigorous quality control.
  • Collaborate with team members to optimise shelving and packing; resolved picking issues effectively, ensuring seamless order flow and safety.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.

Assistant Store Manager of Operations

D-Mart Shopping Centre
04.2022 - 07.2023
  • Analyzed inventory levels, optimizing stock replenishment processes and minimizing shortages.
  • Implemented effective scheduling strategies, improving labor utilization and employee satisfaction.
  • Coordinated with department heads to streamline communication and improve cross-functional collaboration.
  • Led initiatives to improve operational efficiency, reducing costs while maintaining high service standards.

Education

Supply Chain Management - Business Administration And Management

Northern College At Pures Campus
08.2025

Bachelor of Commerce -

Maharaja Sayajirao University of Baroda
05.2023

Skills

  • Inventory Control
  • Product Management
  • Problem Solving
  • Teamwork
  • MS Word
  • MS Excel
  • POS System
  • Training and mentoring
  • Stock Optimization
  • Customer Service
  • Warehouse Operations
  • Cash handling and POS system

Certification

Certified Assistant store manager- 2024

Timeline

Customer Service Manager

Circle K
12.2024 - Current

Warehouse Fulfilment Associate

Amazon
01.2024 - 11.2024

Assistant Store Manager of Operations

D-Mart Shopping Centre
04.2022 - 07.2023

Supply Chain Management - Business Administration And Management

Northern College At Pures Campus

Bachelor of Commerce -

Maharaja Sayajirao University of Baroda

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