Gajanpreet Singh
Toronto,Canada
Summary
Detail-oriented and customer-focused professional with experience in building operations, tenant relations, and security coordination across residential and corporate environments. Holds a Condominium Management Limited Licence (CMRAO) with knowledge of condominium operations, compliance, and Ontario regulatory standards. Proven ability to support property management functions including access control, incident management, vendor coordination, and administrative operations. Committed to maintaining safe, efficient, and tenant-focused environments while pursuing growth in commercial property management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
RBC
Toronto, Canada
02.2026 - Current
- Maintained a clean, organized, and professional lobby environment, ensuring a positive first impression for tenants, clients, and visitors
- Managed visitor access control, including guest registration, badge issuance, and access monitoring in accordance with security protocols
- Delivered high-quality customer service by greeting and assisting tenants, executives, and guests in a corporate setting
- Coordinated with Corporate Security on incident management, daily operations, and security procedures
- Prepared detailed incident reports, maintained logs, and ensured accurate record keeping in compliance with company standards
- Provided administrative support to the security and operations team, including documentation and communication tasks
- Assisted concierge operations by responding to tenant inquiries and providing information on building services and local amenities
- Monitored premises to identify safety risks, security breaches, or unusual activity and responded appropriately
- Participated in emergency response procedures, including evacuations and crisis management scenarios
- De-escalated conflicts and resolved incidents using strong interpersonal and communication skills
- Demonstrated sound judgment and decision-making when handling sensitive situations or escalating concerns
- Communicated effectively with tenants, management, and team members through clear verbal and written communication
Security specialists
Securitas Canada
Toronto, Canada
05.2024 - 12.2024
- Delivered exceptional customer service at the front desk, managing tenant relations, employee interactions, and daily lobby operations in a corporate environment
- Managed access control systems and CCTV monitoring to ensure building safety, prevent unauthorized entry, and support overall property operations
- Coordinated with law enforcement, Corporate Security, and management by providing video evidence and incident documentation for investigations
- Oversaw security badge issuance and access permissions, resolving access issues for tenants and staff to ensure smooth building operations
- Reported property damage, maintenance concerns, and safety issues to building management and relevant departments, supporting timely resolution
- Conducted routine security and facility patrols, identifying risks related to safety, maintenance, and building operations
- Prepared detailed incident reports, daily logs, and compliance documentation aligned with corporate and property management standards
- Assisted with contractor coordination, including escorting vendors, verifying credentials, issuing work authorizations, and maintaining accurate records
- Responded to emergencies by providing CPR/AED assistance and coordinating with first responders, ensuring adherence to emergency protocols
- Supported operational workflows and administrative processes, contributing to efficient day-to-day building management
- Maintained strong communication with tenants, contractors, and internal teams, ensuring high service standards and issue resolution
- Worked at a high-profile corporate site (Amazon Corporate Office - YYZ14, Toronto), demonstrating experience in a fast-paced, professional environment
Head Concierge
Elite Residential Concierge Inc.
Toronto, Canada
02.2022 - 04.2024
- Built and maintained strong relationships with residents, visitors, and board members by delivering consistent, high-quality customer service in a residential property environment
- Acted as a liaison between residents, condominium board members, and property management, ensuring timely resolution of concerns and maintaining tenant satisfaction
- Supported property operations by identifying and reporting maintenance issues, irregularities, and potential risks to minimize property damage and operational disruptions
- Enforced condominium rules and regulations, documenting infractions and escalating matters to the Property Manager for appropriate action
- Managed administrative functions including amenity bookings, reservations, and fee processing, ensuring accurate record keeping (digital and physical documentation)
- Conducted regular property patrols and inspections, monitoring safety, security, and overall building conditions
- Assisted in risk management and loss prevention by following established policies, addressing unauthorized access, and maintaining a secure environment
- Followed standard operating procedures for fire safety, emergency response, traffic control, and incident investigations
- Maintained detailed reports and documentation to support compliance, audits, and property management operations
- Delivered professional communication with residents and stakeholders, ensuring a positive community experience and efficient issue resolution
Education
Supply chain management and global logistics -
Seneca College
Graduate certificate - Human Resources Management/Personnel Administration, General
Durham College
Bachelor's degree - Mathematics
University of Jammu, Jammu Tawi
Jammu TawiSkills
- Tenant Relations & Customer Service
- Property Operations & Building Management
- Access Control & CCTV Systems
- Incident Reporting & Risk Management
- Vendor & Contractor Coordination
- Administrative Support & Documentation
- Emergency Response & Safety Compliance
- Conflict Resolution & Problem Solving
- Communication (Verbal & Written)
Certification
- CMRAO OLCM-L ( Number : 0083323078-LL)
- Security license ( Number : 11313373)
- Emergency First Aid with CPR C & AED
Timeline
Lobby Ambassador
RBC
02.2026 - Current
Security specialists
Securitas Canada
05.2024 - 12.2024
Head Concierge
Elite Residential Concierge Inc.
02.2022 - 04.2024
Supply chain management and global logistics -
Seneca College
Graduate certificate - Human Resources Management/Personnel Administration, General
Durham College
Bachelor's degree - Mathematics
University of Jammu, Jammu Tawi