GAIL BEKEI
Peterborough,Ontario
Summary
Trustworthy and dedicated Customer Service representative, with 30+ years of experience serving customers and operating various POS systems and office machinery. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Service, Food Store
Co-op Food Store
09.2021 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
London Drugs
10.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Guest Services
ICM Security
01.2019 - 03.2020
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Office Administrator
RMR Suspensions
01.2016 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Administrator
Saga Power Canada
01.2014 - 03.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Elderly Caregiver
Home Caregiver Elderly Parent Ontario
03.2011 - 02.2013
Cashier
Foodland
01.2011 - 01.2012
Security Services Griffin & Source Security
01.2009 - 01.2011
Education
Digital Marketing MK151, MK152, MK154 - Digital Marketing
Sprott Shaw College
Abbotsford, BC10.2016
Certificate of Completion Sage 50 Accounting - Accounting
Academy of Learning Career College
Abbotsford, BC2021
High School Diploma -
Haliburton Highlands Secondary School
Haliburton, Ontario06.1979
Skills
- Organization and Time Management
- Self-Directed
- Active Listening
- Clerical Support
- Decision-Making
- Written Communication
Timeline
Cashier/Customer Service, Food Store
Co-op Food Store
09.2021 - 02.2023
Cashier
London Drugs
10.2020 - 04.2021
Guest Services
ICM Security
01.2019 - 03.2020
Office Administrator
RMR Suspensions
01.2016 - 03.2020
Office Administrator
Saga Power Canada
01.2014 - 03.2015
Elderly Caregiver
Home Caregiver Elderly Parent Ontario
03.2011 - 02.2013
Cashier
Foodland
01.2011 - 01.2012
Security Services Griffin & Source Security
01.2009 - 01.2011
Digital Marketing MK151, MK152, MK154 - Digital Marketing
Sprott Shaw College
Certificate of Completion Sage 50 Accounting - Accounting
Academy of Learning Career College
High School Diploma -
Haliburton Highlands Secondary School
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