Gaibandeep Kaur
Brampton,ON
Summary
A professional seeking a full-time job, where I can utilize my skills and readily adapt to the company's environment. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
User Support Technician
CNB Computers Inc
04.2021 - Current
- Communicate electronically and in person with computer users experiencing difficulties in determine and document problems experienced.
- Refer to user guides, technical manuals, and other documents to find solutions
- Install, maintain, and repair all kinds of computer systems, laptops, and peripherals.
- Install and configure operating systems and environments using servers as needed.
- Offer advice and training to users in response to identified difficulties.
- Upgrade, assemble, inspect, diagnose, and test the system/peripheral equipment and troubleshoot using millimeters, circuit testers, and other tools.
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain problems and solutions logs for use by other technical support analysts
- Participate in the redesign of applications and other software and printers
- Supervise other technical support worker
- Install and configure monitors, keyboards, and printers
- Manage network configurations to ensure that all computers on a network can communicate effectively.
- May perform other related duties as and when required.
Education
Post Graduate Certificate - Logistics and Supply Chain Management
Canadore College
Mississauga, ON12.2020
Post Graduate Certificate - International Business Management
Fleming College
Peterborough, ON04.2020
MBA - Human Resource Management and Marketing
Chandigarh Business School of Administration
Mohali, Punjab06.2018
Bachelor of Computer Applications - Computer Science
Punjab University
Chandigarh, Chandigarh04.2016
Skills
- Data recovery
- Technical Support
- Windows 10
- Customer service expert
- Desktop support
- Software Diagnosis
- Issue troubleshooting
- Troubleshooting
- Computer Networking
- Software Troubleshooting
- Computer skills
- IOS
- Communication skills
- Telecommunication
Languages
Timeline
User Support Technician
CNB Computers Inc
04.2021 - Current
Post Graduate Certificate - Logistics and Supply Chain Management
Canadore College
Post Graduate Certificate - International Business Management
Fleming College
MBA - Human Resource Management and Marketing
Chandigarh Business School of Administration
Bachelor of Computer Applications - Computer Science
Punjab University
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