Maninder Singh

• Assist external/internal users of client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products
• Greet customers in courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with customer.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
• Suggested software and hardware modifications to reduce lag time and improve overall speed
• Analyzed issues to identify troubleshooting methods needed for quick remediation

Worked for KWE as Forklift Operator used clamps Inbound and outbound operations. Reporting the supervisor .