Job Search Status
Open to workDesired start date: Immediately
Open To Work
Gaganveer Dhaliwal
London,Canada
Work Preference
Summary
Customer-focused professional with 6+ years of experience in high-volume service environments. Proven ability to handle cash transactions accurately, resolve customer concerns, and build strong client relationships. Progressed through multiple roles from Crew Member to Department Manager while consistently delivering excellent customer service. Seeking to contribute as a Customer Experience Associate in a banking environment.
Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Department Manager
McDonald's ARA Foods Inc
London, Canada
04.2025 - 10.2025
- Processed 150+ customer transactions per shift with strong accuracy and efficiency
- Handled $3,000-$6,000+ in daily cash transactions, including balancing and reconciliation
- Resolved 20+ customer inquiries per shift, ensuring a positive customer experience, maintaining high satisfaction and retention.
- Implemented customer-focused strategies that improved guest satisfaction scores by 12%.
- Verified transactions and resolved discrepancies efficiently
- Prepared daily reports and communicated operational updates via email
- Coached team members to improve service quality and maintain consistent customer experience standards.
People Department Manager (Administrative & HR Coordination)
McDonald's Hu-A-Kam Enterprises
Toronto, Canada
01.2024 - 04.2025
- Managed records and documentation for 40-60+ employees with high accuracy
- Coordinated onboarding for 5-10 new hires per month
- Maintained structured reporting systems and compliance documentation
- Communicated with staff via email and internal systems
- Supported team members in maintaining strong customer service standards
Kitchen Department Manager (Operations & Inventory)
McDonald's Hu-A-Kam Enterprises
Toronto, Canada
01.2023 - 12.2023
- Managed inventory for $10,000+ weekly operations
- Achieved a 10% reduction in food costs through improved inventory management and waste control initiatives.
- Verified stock deliveries and maintained accurate records
- Ensured operational efficiency to support fast and accurate customer service
- Tracked inventory usage and prepared reports to support purchasing and cost decisions
- Streamlined kitchen operations to improve order accuracy and reduce service delays.
- Maintained compliance with procedures and quality standards
Shift Manager
McDonald's Hu-A-Kam Enterprises
Toronto, Canada
12.2021 - 12.2022
- Supervised 10-15 employees per shift in a high-volume environment
- Managed peak operations serving 1000+ customers per shift
- Resolved escalated customer concerns professionally
- Trained staff on systems, procedures, and service standards
Crew Member
McDonald's
Toronto, Canada
12.2019 - 12.2021
- Served 100+ customers per shift in a fast-paced environment
- Processed cash and card transactions with strong accuracy
- Delivered efficient and friendly customer service
- Collaborated with team members to meet service goals
Education
Computer Engineering Technology -
Seneca College
Toronto, ONSkills
- Financial Transaction Processing
- Cash Handling & Reconciliation
- Customer Relationship Management
- Problem Resolution & Client Support
- Data Entry & Record Accuracy
- Microsoft Excel
- Cross-Selling / Upselling
- Microsoft Word
- Microsoft Outlook
- Data Entry & Record Management
- Ability to quickly learn banking and internal systems
Certification
- Food Handler Certification, 01/31/27
- First Aid & CPR/AED Level C, 12/31/27
- Occupational Health & Safety (OHS), WHMIS, AODA
Timeline
Guest Experience Department Manager
McDonald's ARA Foods Inc
04.2025 - 10.2025
People Department Manager (Administrative & HR Coordination)
McDonald's Hu-A-Kam Enterprises
01.2024 - 04.2025
Kitchen Department Manager (Operations & Inventory)
McDonald's Hu-A-Kam Enterprises
01.2023 - 12.2023
Shift Manager
McDonald's Hu-A-Kam Enterprises
12.2021 - 12.2022
Crew Member
McDonald's
12.2019 - 12.2021
Computer Engineering Technology -
Seneca College