Gaganpreet Singh Dhillon
Brampton,ON
Summary
Dynamic customer service professional with a proven track record at Royal LePage Realty, excelling in complaint resolution and relationship building. Skilled in active listening and data entry, I consistently enhance customer satisfaction and loyalty through effective problem-solving and empathetic communication. Committed to delivering exceptional service in high-pressure environments. Professional commercial drivers over 10 years of experience in trucking industry.proficient in route planning and regulatory compliance across Canada .
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Royal LePage Realty (part Time)
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Eminent Immigration Inc Current, (part Time)
10.2016 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained up-to-date knowledge of product and service changes.
- Providing information to clients with their own language examples Hindi,Punjabi, Urdu.
Truck Driver
Bison Transport
2016 - 2019
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
Truck Driver
IFS Transportation
2019 - 2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Education
Gandhi High School
Punjab, India Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Punctuality, professionalism
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Limited Working
Timeline
Customer Service Representative
Royal LePage Realty (part Time)
04.2022 - Current
Customer Service Representative
Eminent Immigration Inc Current, (part Time)
10.2016 - Current
Truck Driver
Bison Transport
2016 - 2019
Truck Driver
IFS Transportation
2019 - 2025
Gandhi High School