Gaganpreet Nirwal
White Rock,Canada
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Cleantech Group
White Rock
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Receptionist/ Office Admin
Hakim optical
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team leader and key holder
Suzy sheir
07.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Food Counter Attendant
Subway Restaurant
09.2018 - 01.2022
Sales associates and cashier
Forever21
06.2021 - 08.2021
Education
Diploma in Associates of science -
Alexander College
Grade 12 -
Christian green wood School
01.2016
Skills
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Uses Point of Sale system/cash register to record the order and computes the amount of the bill Collects payment from guests and make change
- Performs Cash-In Procedure- accounting for all forms of money, etc, during the shift
- Sales associates
- Customer representative experience
- Receiving calls, scheduling appointments and all admin duties
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Customer and client relations
- Multi-line telephone operation
- Team Collaboration
Certification
Serve it right
Food safe
Timeline
Concierge
Cleantech Group
04.2024 - Current
Receptionist/ Office Admin
Hakim optical
05.2022 - Current
Team leader and key holder
Suzy sheir
07.2021 - 05.2022
Sales associates and cashier
Forever21
06.2021 - 08.2021
Food Counter Attendant
Subway Restaurant
09.2018 - 01.2022
Diploma in Associates of science -
Alexander College
Grade 12 -
Christian green wood School
Serve it right
Food safe