Gaganpreet Nirwal
White Rock
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Air Canada
Richmond
09.2024 - Current
Receptionist
The Wexford Seniors Living
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced resident satisfaction by conducting thorough assessments and creating personalized care plans.
- Conducted regular quality assurance checks for safety compliance, facility cleanliness, and overall service excellence.
Concierge
Cleantech Services Group
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Receptionist/ Office Admin
Hakim optical
05.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team leader and key holder
Suzy sheir
07.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Food Counter Attendant
Subway Restaurant
09.2018 - 01.2022
Sales associates and cashier
Forever21
06.2021 - 08.2021
Education
Grade 12 -
Christian green wood School
Hoshiarpur, Punjab, India01.2016
Diploma in Associates of science -
Alexander College
Burnaby, BC, CanadaSkills
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Uses Point of Sale system/cash register to record the order and computes the amount of the bill Collects payment from guests and make change
- Performs Cash-In Procedure- accounting for all forms of money, etc, during the shift
- Sales associates
- Customer representative experience
- Receiving calls, scheduling appointments and all admin duties
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Customer and client relations
- Multi-line telephone operation
- Team Collaboration
Certification
Serve it right
Food safe
Referred by-
Oluwaseyi Odukoya
Position- Aircraft Technician
Contact- 204-869-7145
Cover letter
I was eager to contact you with my interest, when I am reviewing the job description I was excited how well my experience aligns with your company needs and position requirements. From reading your company website, I feel your core mission to make good bond with customers and greetings, customer service what I offer as a professional. As an adept customer service representative, Cashier, sales associates, I have a well rounded skill set in sales associates which make me an ideal fit for this job position. Further, I am recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and collaboration, including a keen attention to detail and accuracy. I am excited at the prospect of bringing me talents to this job.I am looking for this kind of job from long time and I am available for all days including weekends and my status is permanent residence of Canada. My wage expectations what is fit for this position. I look forward to hearing from you at your earliest convenience to discuss how my experience and qualifications will prove valuable in this role. Thank you for your time and consideration.
Languages
4
Timeline
Customer Service Agent
Air Canada
09.2024 - Current
Receptionist
The Wexford Seniors Living
07.2024 - Current
Concierge
Cleantech Services Group
04.2024 - Current
Receptionist/ Office Admin
Hakim optical
05.2022 - 05.2024
Team leader and key holder
Suzy sheir
07.2021 - 05.2022
Sales associates and cashier
Forever21
06.2021 - 08.2021
Food Counter Attendant
Subway Restaurant
09.2018 - 01.2022
Grade 12 -
Christian green wood School
Diploma in Associates of science -
Alexander College