Gaganpreet Kaur

• Restocked and organized merchandise in front lanes.
• Performed record and bookkeeping at the end or the shift

• Handled customer inquiries, resolving issues promptly for increased satisfaction.
• Processed returns and exchanges efficiently, adhering to store policies and procedures.
• Assisted customers with product selection, promotions, pricing inquiries.
• Implemented promotional displays to increase visibility of featured products.
• Facilitated communication between service manager and team by greeting customers and answering calls.
• Supervised daily operations to ensure efficient service at the gas station.
• Managed inventory levels, ensuring timely restocking of essential fuel and products.
• Maintained accurate records of inventory transactions and processed returns and exchanges.
• Stayed up to date on product trends and customer needs.

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Displayed empathy and understanding in difficult situations, diffusing tension and facilitating satisfactory resolutions.
• Managed high call volumes and multitasked in fast-paced environment, contributing to overall call center efficiency.

• Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
• Executed data entry tasks with high accuracy, ensuring reliable information for decision-making.
• Scanned and organized documents in database, preserving vital organizational records for easy access.
• Managed files and records, maintaining chronological order to streamline data retrieval processes.