Gaganpreet Boparai
Winnipeg,Canada
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at Skipthedishes, leveraging strong problem-solving and computer skills. Achieved significant improvements in service quality and response times, demonstrating a friendly, positive attitude and a commitment to excellence. Excelled in teamwork, adapting to fast-paced environments, and multitasking, ensuring top-notch service delivery and customer engagement
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Operational and Courier Success Specialist
Skipthedishes
10.2020 - 08.2024
- Assist couriers with deliveries and orders, enhancing efficiency and satisfaction
- Strengthen customer relationships through exceptional service and product support
- Address inquiries via inbound calls, emails, and chats, ensuring timely and thorough responses
- Consistently meet performance metrics, including response time, resolution rate, and satisfaction scores
- Collaborate with departments to maintain accurate records and ensure customer satisfaction.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Sandwich Artist
Subway
01.2019 - 01.2020
- Provided excellent customer service, ensuring satisfaction and efficient checkouts
- Explained menu items to guests, enhancing their dining experience
- Handled cash transactions accurately, maintaining financial integrity
- Assisted customers in locating items, improving overall store navigation.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Professional Trainer
MindMakers
01.2016 - 01.2018
- Managed classes and prepared lessons, ensuring effective delivery and student engagement
- Maintained accurate records and test registers, improving administrative efficiency
- Addressed walk-ins and inbound queries for IELTS, enhancing client satisfaction.
- Ensured compliance with all relevant standards and regulations by staying informed on any changes or updates related to training requirements in the field.
- Streamlined the development of training content through the implementation of efficient processes and tools.
Education
Post-Baccalaureate Diploma - Advanced Human Resource Management
University of Manitoba
Winnipeg, MB08.2020
Skills
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Multitasking Abilities
- Time Management
- Flexible and Adaptable
Timeline
Operational and Courier Success Specialist
Skipthedishes
10.2020 - 08.2024
Sandwich Artist
Subway
01.2019 - 01.2020
Professional Trainer
MindMakers
01.2016 - 01.2018
Post-Baccalaureate Diploma - Advanced Human Resource Management
University of Manitoba
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