Summary
Overview
Work History
Education
Skills
Timeline
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LAURA OKOS-IBOJE

LAURA OKOS-IBOJE

Winnipeg,MB

Summary

Highly motivated sales associate with extensive customer service and in-person sales experience. Strength in organization, determination and team-work. Multi-skilled with success at managing various programs, projects or tasks with a positive attitude. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with the target market.

Overview

11
11
years of professional experience

Work History

Courier Success Specialist

SkipTheDishes
08.2018 - Current
  • Collaborated with team members to achieve target results.
  • Completed paperwork, recognizing discrepancies and promptly raised and addressed any issues.
  • Applied critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Onboarded new couriers by verifying and entering their information into the systems.
  • Acquired new skills and applied to daily tasks to improve efficiency and productivity.
  • Handled 45 emails daily to address customer inquiries and concerns while carrying out my day-to-day duties accurately and efficiently.

Customer Service Representative

24-7 Intouch
06.2017 - 10.2017
  • Resolved customer product or service concerns to drive success with sales and retention.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions or upgrades available under current plan.
  • Documented calls and complaints using call center's CRM database.
  • Achieved high customer satisfaction rating consists 90% and above through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered over 40 calls daily with email and message receipts between those customers to address customer inquiries and concerns.

Cashier Team Lead

Dede's Boutique
09.2014 - 03.2015
  • Quickly and accurately checked the register at the start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Established training sessions with administrative team members on cash register operation and cash handling.
  • Supervised cashiers to boost customer service levels, check the accurate balance for transactions, and promote smooth operations.
  • Increased work morale and interaction between employees to encourage team building and communication.
  • Helped increase sales by 17% within my first quarter.

Stock Manager

Della Cosmetics Store
05.2013 - 08.2014
  • Analyzed inventory to identify excess, slow-moving, and obsolete inventory and oversaw disposition.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Increased stock quality by 15%

Quality Assurance Specialist

Tonix Fashion World
12.2012 - 04.2013
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Fixed identified issues to improve workflows.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Improved supplied quality of goods by 15%

Education

Bachelor of Arts - Fine Arts

University of Manitoba
Winnipeg, MB
12.2023

Skills

  • Job inspections
  • Adobe Creative Suite
  • Digital Design
  • Logo Design
  • Visual Design
  • Sketch Drawings
  • Fine Arts Training
  • Photography
  • Digital Painting
  • Staff Management with administrative skills and employee relations
  • Adhering to Policies and procedures as well as implementing them
  • Strategic planning, side critical thinking and problem solving skills
  • Operations management
  • Highly effective with Sales, marketing and decision making skills
  • Providing outstanding customer service
  • Dress fitting specialist
  • Highly proficient with Microsoft Office, Word, PowerPoint, Zendesk, Adobe Acrobat and Reader

Timeline

Courier Success Specialist

SkipTheDishes
08.2018 - Current

Customer Service Representative

24-7 Intouch
06.2017 - 10.2017

Cashier Team Lead

Dede's Boutique
09.2014 - 03.2015

Stock Manager

Della Cosmetics Store
05.2013 - 08.2014

Quality Assurance Specialist

Tonix Fashion World
12.2012 - 04.2013

Bachelor of Arts - Fine Arts

University of Manitoba

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LAURA OKOS-IBOJE