Gaganjot Kaur
Calgary,AB
Summary
Dynamic customer service professional with a proven track record at Shaw Communications Inc. Skilled in active listening and de-escalation techniques, I excelled in resolving conflicts and enhancing customer loyalty. My commitment to exceptional service consistently exceeded performance metrics, ensuring customer satisfaction and retention. Proficient in data entry and computer applications.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Anywhere Works
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Service Representative
Shaw Communications Inc
06.2021 - 08.2023
- Educated customers on product features, guiding them through setup and troubleshooting procedures.
- Provided empathetic support to dissatisfied customers, successfully de-escalating situations while maintaining professionalism.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Post-Baccalaureate Diploma - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04.2021
Skills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Client relations
- De-escalation techniques
- Typing 40WPM
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Customer Service Representative
Anywhere Works
08.2023 - Current
Technical Service Representative
Shaw Communications Inc
06.2021 - 08.2023
Post-Baccalaureate Diploma - Information Technology
Conestoga College Institute of Technology And Advanced Learning
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