Summary
Overview
Work History
Education
Skills
Languages
Reference:-
Timeline
Generic

Gagandip Singh

Brampton,ON

Summary

Dynamic customer service professional with a proven track record at Urban Planet Clothing, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Skilled in data entry and critical thinking, consistently fostering positive customer experiences and team collaboration.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Urban Planet Clothing
Calgary, AB
08.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier Team Lead and Customer Service Representat

Pizza Hut
Calgary
02.2022 - 05.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Associate of Arts - Business Management

Matrix College
Montreal, QC
01.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Languages

English
Full Professional

Reference:-

Himanshu Arora

Timeline

Customer Service Representative

Urban Planet Clothing
08.2024 - 05.2025

Cashier Team Lead and Customer Service Representat

Pizza Hut
02.2022 - 05.2024

Associate of Arts - Business Management

Matrix College
Gagandip Singh