Gagandeep Singh
CALGARY,AB
Summary
To obtain a challenging position which will utilize abilities that have been previously developed through my work experience and education, as well have the opportunity for professional growth.
Overview
11
11
years of professional experience
Work History
Technical Support Analyst
Amazon
04.2022 - Current
- Currently managing IT assets (ITAM), working with vendors to buy assets, taking care of shipments, imaging for employees and tracking them using Service Centre.
- Initial phone, email point of contact - Scope the issue and document thoroughly (Create ticket as needed and update accordingly).
- Providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware (providing both Tier1 and Tier2 support).
- Respond to queries over the phone/remote support (Escalate and route issues when appropriate)
- Responsible for ensuring the timely resolution of user reported issues: problem recognition, research, isolation and resolution, and follow-up.
- Install, modify and repair computer hardware and software
- Hardware diagnostics - Rebuild, Repair, Upgrade and Replace as required
- Software upgrades Email/IM and other client configurations Anti-virus software
- Setup and deploy Printers/scanners/fax/copier/phone system
- Smart phones support (Android, iPhone etc.)
- Microsoft Intune, Azure Active Directory(AAD)/Autopilot and Microsoft Exchange Administration: Adding/Removing People from Groups, setting forwards, giving full-access permissions (managers), Setting up new emails, Shared mailboxes, domain additions, config changes
- Computer rollouts (including hardware upgrades)
- Dismissed/Terminated Employee processing (Disabling accounts, filling out checklist, verify backups, email forwarding, etc…)
- File and Print Server Mgmt: Shares setup, printer shares, permissions
- Create, review and update knowledge base and other documentation as assigned
- General computer issues: Login problems, Basic network issues, Printer Setup/basic Support, Basic application support
- Ensure all PC’s and Laptops are patched to the latest level.
- Ordering computers and other equipment’s for users depending on their needs.
- Assist in IT projects and initiatives as required.
IT Support Analyst
Cansel Survey Equipment
05.2016 - 03.2022
- Developing skills to build, image, configure Laptops and Desktops.
- Supporting Windows, Outlook, Exchange, Microsoft Office, Microsoft Active Directory and work with Excel reporting.
- Respond to Phone calls, emails and tickets.
- Developing knowledge to work with Active Directory.
- Providing Remote Computer support to company employees to resolve problems.
- Providing Phone or Remote access support to clients.
- Developing Skills to work with centralized ticketing system (Service Centre).
- Developing my knowledge of installing, updating and troubleshooting applications.
- Excellent grasp of technical desktop skills.
- Enhanced teamwork skills by working on Projects (Windows 10).
- Was involved in 100% successfully completing Windows 10 Project (upgrading whole company’s computer) within the given time limits.
Customer Service
Shell Gas Station
06.2014 - 01.2016
IT Trainee
Hero Eco Tech
- Company Overview: Industrial IT training
- Industrial IT training
IT Trainee
NIIT
- Company Overview: Institutional IT training
- Institutional IT training
Education
Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
12.2015
Bachelor of Technology -
Information Technology
06.2013
Skills
- Hardware
- Windows
- Azure Active Directory/Autopilot
- Microsoft Intune
- Linux
- Mac OS/X
- Cisco Routing and Switching protocols
- Subnetting
- LAN/WAN
- Network protocols
- TCP/IP
- Cabling
- Firewall
- Access control List
- ASPNet
- VB Script
- VB NET
- HTML
- MySQL
- Microsoft Access
- Core Java
- Microsoft Office
- VMware
- Adobe Photoshop
- Cloud Control
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Hobbies and Interests
- Sports enthusiast, including cricket and Volleyball.
- Enjoy extensive travel and listening to music.
- Keen interest in learning about new technology products.
Timeline
Technical Support Analyst
Amazon
04.2022 - Current
IT Support Analyst
Cansel Survey Equipment
05.2016 - 03.2022
Customer Service
Shell Gas Station
06.2014 - 01.2016
IT Trainee
Hero Eco Tech
IT Trainee
NIIT
Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
Bachelor of Technology -
Information Technology
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