Gagandeep Singh
Brampton,ON
Summary
Experienced in managing customer interactions and ensuring satisfaction through effective service delivery, contributing to repeat business and referrals. Proficient in processing payments and maintaining optical equipment, demonstrating attention to detail and commitment to operational excellence. Conducted regular inventory audits to manage stock levels efficiently, supporting overall store performance.
Overview
21
21
years of professional experience
Work History
Optical Store Manager
Sairaj optical
Pune, Manitoba
05.2020 - 05.2025
- Processed payments from customers using cash registers or other payment processing systems.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Inspected optical equipment regularly to ensure proper functioning condition.
Optical Manager
HS opticals
Chandigarh
05.2012 - 05.2020
- Assisted customers with fitting frames or adjusting lenses as needed.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Conducted monthly inventory audits to track product levels.
Optometrist
Grewal Eye institute
Chandigarh
10.2010 - 05.2012
- Monitored patient progress over time by performing follow-up examinations.
- Ordered contact lenses for patients according to their prescription needs.
- Collaborated with other healthcare professionals in order to coordinate care for complex cases.
Optical Sales Associate
City Optical
Chandigarh
05.2006 - 09.2010
- Conducted regular inventories of optical supplies to monitor stock levels.
- Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
- Organized paperwork related to sales transactions, invoices and warranties.
Optical Store Manager
Well done optical
Chandigarh, India
05.2004 - 05.2006
- Processed payments from customers using cash registers or other payment processing systems.
- Inspected optical equipment regularly to ensure proper functioning condition.
- Provided guidance to customers on selecting eyewear based on their individual needs.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
- Conducted weekly meetings with staff to discuss current trends in the industry.
- Coordinated with suppliers regarding delivery times and pricing of products.
Education
High School Diploma -
Institute of Para Medical Technology
Delhi India03-2004
Skills
- Customer service
- Inventory management
- Optical equipment maintenance
- Payment processing
Timeline
Optical Store Manager
Sairaj optical
05.2020 - 05.2025
Optical Manager
HS opticals
05.2012 - 05.2020
Optometrist
Grewal Eye institute
10.2010 - 05.2012
Optical Sales Associate
City Optical
05.2006 - 09.2010
Optical Store Manager
Well done optical
05.2004 - 05.2006
High School Diploma -
Institute of Para Medical Technology