RUBANDEEP KAUR
23 BROWNRIDGE CRESCENT,ETOBICOKE ,ON
Summary
Dependable worker with 7 years of experience in retail industry. Excellent customer service, organization, and communication skills. Motivated to maintain a well-organized, systematic, and friendly environment to increase customer and staff satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Circle K Convenience Store
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store operating procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager/2C
Circle K Esso (Carwash)
08.2022 - 08.2023
- Training new staff members, preparing bi-weekly schedules, assigning duties to other workers
- Prepare store for inventory and analyze inventory reports
- Solve any technical issues that involve issuing MIMS and Service Now tickets
- Inspect tamper tape and check PETs every week
- Access Power BI dashboard to check LIFT score and spot categories for growth
- Reconcile and report weekly sales every Monday
- Enter manual gas dip every Tuesday and report discrepancies to Head Office if any
- Check competitor sites for prices or change in differentials and submit surveys in given windows
- Setting store to current planogram, updating price labels, and doing regular bad merchandise write offs
Senior Cashier
Circle K Esso (Carwash)
12.2020 - 08.2022
- Submitting fresh(milk) and regular orders every week before deadline
- Maintain stock of carwash chemicals and order on regular basis
- Receiving deliveries, checking against invoice and stocking to planogram
- Reviewing daily shift reports to ensure they are balanced and highlight concerns to management
- Reconciling daily back office system to company standard
- Ensure standards for quality, customer service and health and safety are met
Cashier
Circle K (Heritage)
12.2019 - 12.2020
- Use courteous and friendly customer service skills to serve customers with all their needs
- Maintain the cleanliness of the store
- Be responsible for all activities and operations
- Established close relationships with regular customers
- Welcomed new customers and encouraged them to return by showing how they would benefit becoming a regular customer
- Used Ability to work unsupervised and problem solve without help
- Going above and beyond simple customer service with patience, friendliness, kindness, helpfulness, knowledge, and understanding
- Participate in traditional, lottery, and tobacco mystery shops and aim for100%
Education
Diploma - Computer Programming
Lambton College
North York04.2018
Higher Secondary Education - undefined
B.Z.F.S Senior Secondary School
Fatehgarh Sahib01.2015
Skills
- Excellent Communication Skills
- Ability to work effectively individually or in a team
- Responsible and Punctual
- Highly organized and work well under pressure
Certification
Food Handler Certificate
English
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
Circle K Convenience Store
08.2023 - Current
Assistant Manager/2C
Circle K Esso (Carwash)
08.2022 - 08.2023
Senior Cashier
Circle K Esso (Carwash)
12.2020 - 08.2022
Cashier
Circle K (Heritage)
12.2019 - 12.2020
Diploma - Computer Programming
Lambton College
Higher Secondary Education - undefined
B.Z.F.S Senior Secondary School
Food Handler Certificate
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