Gagandeep Sekhon
Mississauga,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Corporate Travel Manager
American Express Global Travel
Toronto, ON
07.2023 - Current
- Delivered high-level customer service support for corporate clients during domestic and international travel.
- Negotiated contracts with airlines, hotels, and transportation providers to optimize cost savings.
- Coordinated with accounting teams for timely processing of travel-related invoices.
- Resolved escalated travel issues with tact, ensuring minimal disruption to clients.
Customer Service Supervisor
Indigo Park (Lester B. Pearson)
Mississauga , ON
12.2021 - 06.2023
- Supervised daily operations for a team of 15 employees in a fast-paced, unionized airport environment.
- Developed and enforced operational policies, ensuring compliance with airport and safety standards.
- Managed employee schedules, attendance, and performance, adapting resources during peak travel periods.
- Investigated and resolved customer complaints and operational issues promptly.
Security Manager
Securitas Canada
Mississauga, ON
09.2018 - 10.2021
- Led a security team responsible for CCTV monitoring, alarm response, and access control in a high-security airport setting.
- Trained staff on security policies and emergency response procedures.
- Managed irregular and emergency operations while maintaining compliance with safety standards.
- Conducted incident investigations, documented reports, and liaised with authorities.
- Optimized scheduling to meet operational demands while minimizing overtime costs.
Education
Bachelors Of Arts -
University Of Toronto
TICO Certification - Tourism -Travel Studies
Travel Industry Council Of Ontario
Skills
- Over 8 years of professional customer service experience
- Airport & Airline Operations
- Leadership & Team Development
- Staffing, Scheduling & Resource Allocation
- Safety & Security Compliance (RAIC eligible)
- Incident & Accident Investigation
- Customer Service Excellence & Complaint Resolution
- KPI Monitoring & Performance Management
- Emergency & Irregular Operations Management
- Microsoft Office & Operational Reporting
- Time Management & Multi-Tasking
Timeline
Corporate Travel Manager
American Express Global Travel
07.2023 - Current
Customer Service Supervisor
Indigo Park (Lester B. Pearson)
12.2021 - 06.2023
Security Manager
Securitas Canada
09.2018 - 10.2021
Bachelors Of Arts -
University Of Toronto
TICO Certification - Tourism -Travel Studies
Travel Industry Council Of Ontario