Gagandeep Sekhon
Brampton,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Corporate Travel Manager
American Express Global Travel
Toronto, ON
07.2023 - Current
- Provided customer service support to clients while they are traveling on business trips.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Worked closely with accounting department to ensure timely payment of invoices related to corporate travel activities.
- Handle inbound customer inquiries and provide timely and accurate information regarding products and services
- Resolve customer issues efficiently, demonstrating a commitment to customer satisfaction
- Negotiated contracts with vendors such as airlines, hotels, car rental companies.
Customer Service Supervisor
Indigo Park (Lester B. Pearson)
Mississauga , ON
12.2021 - 06.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
Security Manager
Securitas Canada
Mississauga, ON
09.2018 - 10.2021
- Conducted regular staff training on security policies and procedures.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Maintained team compliance with professionalism guidelines and security team standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Recorded required data for incident reports and files
- Managed security staff schedules for shifts, minimizing overtime costs.
Education
Bachelors Of Arts -
University Of Toronto
TICO Certification - Tourism -Travel Studies
Travel Industry Council Of Ontario
Skills
- Over 8 years of professional customer service experience
- Leadership Skills
- Staffing and scheduling
- Excellent Verbal and Written Communication
- Project Management
- Management Team Building
- Interpersonal Skills
- Advanced knowledge of computer programs
- Time Management
Timeline
Corporate Travel Manager
American Express Global Travel
07.2023 - Current
Customer Service Supervisor
Indigo Park (Lester B. Pearson)
12.2021 - 06.2023
Security Manager
Securitas Canada
09.2018 - 10.2021
Bachelors Of Arts -
University Of Toronto
TICO Certification - Tourism -Travel Studies
Travel Industry Council Of Ontario
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