Gagandeep Kaur
Victoria,Canada
Summary
Aspiring Medical Lab Technician with MLPAO certification, dedicated to patient care and safety. Skilled in easing anxieties and proficient in skin puncture draws with various needle gauges and tailored techniques. Recognized for consistently hitting veins on the first attempt. Brings a personable and reliable approach to every task. Currently based in Victoria, BC. Seeking an opportunity to contribute to society through service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aviation Screening Officer
GardaWorld Security
11.2023 - 04.2025
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Enhanced security measures by implementing thorough screening procedures and protocols.
Medical Laboratory Technician
Alpha Laboratories
11.2023 - 10.2024
- Optimized workflow efficiency by organizing workspace effectively for easy access to necessary materials during sample processing tasks.
- Obtained samples from patients and clients such as blood and urine samples, in accordance with the procedures.
- Promoted teamwork within the laboratory setting, collaborating effectively with fellow trainees and experienced professionals alike.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Recorded and maintained accurate data to facilitate tracking of results.
- Performed ElectroCardiogram (ECG) testing as required and prepared results for the medical staff.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
Customer Service Representative
Maximus Federal
01.2023 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Concierge/Administrative Assistant
ROSS PLACE SENIORS COMMUNITY
12.2021 - 12.2022
- Handled all the incoming call flow in a professional manner.
- Provided security to the building practicing all the in/out procedures.
- Monitored security system and did the scheduled walks throughout the building.
- Maintained precise record keeping and updated all the checklists and reports as needed.
- Maintained a clean, safe and fully stock and organized working environment.
- Assisted all the emergency calls to paramedics as the first responder.
- Assisted managers with projects as needed.
- Maintained confidentiality of all system and information related to business.
- Maintained communication log with all the staff members.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Pharmacy Assistant
Shoppers Drug Mart
08.2020 - 12.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Learned the Healthwatch and Kroll tools to fluently perform the computer tasks.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Education
Associate of Applied Science - Medical Laboratory Technology Science
Oxford College of Arts, Business And Technology
Mississauga, ON03.2024
Associate of Science - Applied Chemistry And Biotechnology
Camosun College
Victoria, BC08.2020
High School Diploma - Professional Development Studies: Biotechnology
MGN PUBLIC SCHOOL
03.2017
Skills
- Protecting private information
- Organizational time strategies
- Knowledge of clinical terminology
- Records Management
- Efficient specimen gathering
- Data evaluation
- Patient confidentiality
- Medical records handling
- Venipuncture proficiency
- Specimen handling
- Infection control
- Efficient record processing
Certification
Standard First Aid - Level C CPR with AED certified
Valid Class 5 BC drivers license
MLA/T Certification- MLPAO (March 2024)
CSMLS Certification- pending August 2025
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Elementary
Timeline
Medical Laboratory Technician
Alpha Laboratories
11.2023 - 10.2024
Aviation Screening Officer
GardaWorld Security
11.2023 - 04.2025
Customer Service Representative
Maximus Federal
01.2023 - 06.2023
Concierge/Administrative Assistant
ROSS PLACE SENIORS COMMUNITY
12.2021 - 12.2022
Pharmacy Assistant
Shoppers Drug Mart
08.2020 - 12.2022
Associate of Science - Applied Chemistry And Biotechnology
Camosun College
High School Diploma - Professional Development Studies: Biotechnology
MGN PUBLIC SCHOOL
Associate of Applied Science - Medical Laboratory Technology Science
Oxford College of Arts, Business And Technology
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