GAGANDEEP KAUR
Kelowna,BC
Summary
Enthusiastic client service professional with a strong background in interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever, committed to holding the highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Security Guard
ASG Security Group
01.2024 - 08.2025
- Completed incident reports regarding violations of policies or procedures.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Reviewed guest identification and employee credentials to authorize entry onto the premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Conducted daily security patrols of assigned areas.
- Issued visitor badges and access cards to authorized personnel.
- Answered questions from the public regarding facility rules and regulations.
Security Guard
Securtac Protection Services Inc.
07.2024 - 12.2024
- Reviewed guest identification and employee credentials to authorize entry onto the premises.
- Identified potential security risks and recommended corrective actions.
- Conducted daily security patrols of assigned areas.
- Monitored CCTV systems to ensure the safety and security of the premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Car Assembler
Stellantis- Fiat chrysler automobiles
01.2023 - 12.2023
- Positioned or aligned components and parts, either manually or with hoists.
- Read and decipher schematics, blueprints, and assembly instructions.
- Conducted quality control checks.
- Kept equipment operational by completing preventive maintenance requirements, following the manufacturer's instructions, troubleshooting malfunctions, and calling for repairs.
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
Logistics Team Lead
Radial
05.2022 - 12.2022
- Checked items into the computer system, printed labels, and directed them to storage locations.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Verified inventory computations by comparing them to the physical counts of stock and investigating discrepancies.
- Monitored warehouse operations to ensure safety standards were met at all times.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Customer Service Representative Part Time
Wireless Wave
09.2021 - 04.2022
- Answering questions about the company's products and services.
- Handling customers' complaints.
- Resolving issues and troubleshooting technical problems.
- Delivering information about the company's offers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collecting and analyzing customers' feedback.
Education
Post-Graduate Certificate - Supply Chain Management
Sault College of Applied Arts And Technology
ON12-2022
Post-Graduate Certificate - Project Management
Sault College of Applied Arts And Technology
ON04-2022
Master of Science - Physics
Panjab University
Chandigarh, India08-2019
Skills
- Proficient with Microsoft Office suite programs, including MS Word, MS PowerPoint, and Excel
- Excellent customer service, time management, problem-solving, and analytical skills
- Strong organizational and multitasking skills
- Knowledge of the POS system
- Excellent communication skills, and interpersonal skills
- Critical thinking
References
References available upon request.
Timeline
Security Guard
Securtac Protection Services Inc.
07.2024 - 12.2024
Security Guard
ASG Security Group
01.2024 - 08.2025
Car Assembler
Stellantis- Fiat chrysler automobiles
01.2023 - 12.2023
Logistics Team Lead
Radial
05.2022 - 12.2022
Customer Service Representative Part Time
Wireless Wave
09.2021 - 04.2022
Post-Graduate Certificate - Supply Chain Management
Sault College of Applied Arts And Technology
Post-Graduate Certificate - Project Management
Sault College of Applied Arts And Technology
Master of Science - Physics
Panjab University
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