Gagandeep Kaur
Brampton,ON
Summary
Highly enthusiastic, dedicated professional with strong communication and interpersonal skills having years of experience in excellent customer service and skilled in surveillance and emergency response, significantly improving security protocols and operational efficiency looking for a position where I can maximize my skills and have the opportunity to grow within the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard/ Conceirge
Securitas Security Services USA
05.2024 - Current
- Managed front desk operations for a busy security reception area, greeting visitors, answering phones and responding to customer inquiries.
- Access controlled the visitors, construction trades and technicians, documented all visitors in the security log book.
- Checked identification of person entering and exiting facility to eliminate unauthorized visitors.
- Monitor security cameras and performed periodic patrols of the premises to ensure safety and security of the building.
- Inforce safety and security protocols, procedures, and policies on construction and residential buildings.
- Investigated and resolved customer complaints in a timely manner.
- Responded to emergencies promptly, ensuring the safety of all individuals on site and document incident details and reporting to site supervisor
Customer Service Representative
Red Tape Showroom
05.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front Desk Receptionist
Miles Education
03.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
International Business Management -
Centennial College
Toronto, ONInformation Systems Business Analysis -
Northern College of Applied Arts And Technology
Toronto, ON04.2024
Bachelor Of Science -
SBBS Memorial Girls College
Moga, India2018
Skills
- Strong communication and interpersonal skills
- Handling pressure
- Quick analysis and Problem solving
- Relationship building and management
- Superb surveillance skills
- Computer Skills
- Crowd Control
- Professionalism
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
• Certified in Emergency First Aid & CPR/AED Level C Basic with Certificate Number. 104999240
• Security License under the Private Security and Investigate Services Act, 2005 with the license number 50027207
Timeline
Security Guard/ Conceirge
Securitas Security Services USA
05.2024 - Current
Customer Service Representative
Red Tape Showroom
05.2021 - 09.2023
Front Desk Receptionist
Miles Education
03.2020 - 04.2021
International Business Management -
Centennial College
Information Systems Business Analysis -
Northern College of Applied Arts And Technology
Bachelor Of Science -
SBBS Memorial Girls College
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